Service & Operations Manager – Industrial Lifting

AMERICAN LIFTING PRODUCTS, INC.; Rowley (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Lift Solutions in Rowley, MA is seeking a Service Manager to lead the service department, ensure safety program adherence, and maintain strong customer relationships. You will oversee invoicing, scheduling, and technician performance while supporting sales and after-hours service.

Qualified candidates will have a Bachelor's degree in a related field and 2–5 years in admin/office management, with strong communication, leadership and organizational abilities.

Qualifications

• Bachelor's degree in business administration, communications, or related field preferred.
• 2-5 years of administrative/office management experience.
• Strong written and verbal communication to produce reports and assign tasks.
• Leadership and ability to oversee employees.

Responsibilities

• Manage safety program adherence and promote safety culture.
• Develop and maintain solid customer relationships.
• Resolve issues with service delivery and invoicing.
• Define job expectations and pre-job review with technicians.
• Assist in collections on outstanding sales as needed.
• Provide 24/7 on-call technician and customer support.
• Forecast monthly sales and KPI performance.

Skills

Communication

Leadership

Organization

Self-starter

Attention to detail

Problem solving

Interpersonal skills

Microsoft Office

Flexibility

Education

Bachelor's degree in business administration / related field

Tools

Microsoft Office Suite

Job description

Lift Solutions in Rowley, MA is seeking a Service Manager to lead the service department, ensure safety program adherence, and maintain strong customer relationships. You will oversee invoicing, scheduling, and technician performance while supporting sales and after-hours service.

Qualified candidates will have a Bachelor's degree in a related field and 2–5 years in admin/office management, with strong communication, leadership and organizational abilities.