Service Operations Manager

Peach; Norcross (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Peach is seeking a Branch Service Manager in Norcross, GA to oversee daily operations of the Service Department, align with policies, and drive growth and profitability. This role plans, directs and controls service activities to meet objectives, ensure high standards, and identify customer needs.

You will lead a team, coordinate with Parts and Sales, manage budgets and safety, and maintain clear communication across departments.

Qualifications

• CDL preferred.
• Minimum of four years' experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.

Responsibilities

• Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
• Within the Company's overall plans and policies, establishes short- and long-term operating and financial objectives for the Service Department.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
• Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
• Maintains appropriate communication within and between all departments within the branch.
• Promotes safe work habits and ensures that safety rules are followed.
• Develops and maintains policies and practices which will ensure positive employee and customer relations.
• Is familiar with the activities of competition, market conditions and department operation; keeps the Director of Service and if appropriate General Manager informed.
• Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
• Other duties as assigned

Skills

Leadership

Communication

Customer Service

Team Player

Operations Management

Job description

Peach is seeking a Branch Service Manager in Norcross, GA to oversee daily operations of the Service Department, align with policies, and drive growth and profitability. This role plans, directs and controls service activities to meet objectives, ensure high standards, and identify customer needs.

You will lead a team, coordinate with Parts and Sales, manage budgets and safety, and maintain clear communication across departments.