Service Operations Manager

Daniels Health; Cleveland (OH); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

401K matching

Medical, dental, and vision insurance

Paid time off

Life insurance

Job summary

Daniels Health & Sharpsmart is seeking a Field Service Manager to lead a team of 15 technicians across hospital sites in Ohio. The role emphasizes service excellence, safety, and efficient operations with on-site presence and occasional travel.

You will hire, train, and manage staff, oversee scheduling and safety training, and drive continuous improvement while collaborating with Sales and Regional Operations to support growth and retention.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of leadership experience in a service-related industry (healthcare preferred).
• Strong communication, project management, and customer service skills.
• Experience managing teams, budgets, and operational KPIs.
• COVID-19 vaccination required.

Responsibilities

• Lead and support a team of 15 Field Service Technicians across hospital sites.
• Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers.
• Train hospital staff and internal teams on product use, safety, and compliance.
• Conduct audits, monitor service quality, and drive continuous improvement.
• Build strong relationships with hospital personnel and attend facility meetings.
• Hire, train, and manage service staff, including scheduling, performance reviews, and safety training.
• Maintain accurate records and ensure regulatory compliance.
• Collaborate with Sales and Regional Operations to support account growth and retention.

Skills

Leadership

Project management

Customer service

Budgets & KPIs

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Service tracking tools

Job description

We’re looking for a Field Service Manager who’s passionate about leading teams, solving operational challenges, and delivering exceptional service to hospital partners across the greater Cleveland area. You’ll play a key role in ensuring our service model runs smoothly, safely, and efficiently—supporting frontline staff and improving patient environments. This is a non-sales, non-engineering leadership role focused on service excellence and team management.

What You’ll Do:

• Lead and support a team of 15 Field Service Technicians across many hospital sites.
• Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers.
• Train hospital staff and internal teams on product use, safety, and compliance.
• Conduct audits, monitor service quality, and drive continuous improvement.
• Build strong relationships with hospital personnel and attend facility meetings.
• Hire, train, and manage service staff, including scheduling, performance reviews, and safety training.
• Maintain accurate records and ensure regulatory compliance.
• Collaborate with Sales and Regional Operations to support account growth and retention.

Must-Have Qualifications:

• Bachelor’s degree or equivalent experience.
• 5+ years of leadership experience in a service-related industry (healthcare preferred).
• Strong communication, project management, and customer service skills.
• Experience managing teams, budgets, and operational KPIs.
• COVID-19 vaccination required.

Nice-to-Have Qualifications:

• Experience working in hospital environments or with healthcare clients.
• Familiarity with regulatory standards and safety protocols.
• Comfort using service tracking tools and reporting systems.

Physical Requirements:

• Lift up to 40 lbs and push/pull up to 500 lbs.
• Walk up to 2+ miles per day and navigate staircases.
• Work in hospital environments and occasionally outdoors.

Why You’ll Love Working Here:

• Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
• Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
• Job Stability: As an essential healthcare service provider, we’re recession‑proof and non‑seasonal
• Permanent Role: Permanent, full-time, field‑based role requiring on‑site presence at hospital sites across the state of Ohio; this position is hybrid. Standard Monday-Friday schedule (typically 8 AM-5 PM) with flexibility required when servicing hospitals or traveling.
• Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare

$62,477 - $75,012 a year

The pay range for this position is $62,477to $75,012base salary.Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor. At Daniels Health, we are committed to supporting our employees’ well‑being, work‑life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.