Senior Hospital Field Service Manager

Daniels Health; Cleveland (OH); Hybrid; USD 62,000 - 75,000; Full time

Benefits offered by this job

401K matching

Medical, dental, and vision insurance

Paid time off

Life insurance

Job summary

Daniels Health & Sharpsmart is seeking a Field Service Manager to lead a team of 15 technicians across hospital sites in Ohio. The role emphasizes service excellence, safety, and efficient operations with on-site presence and occasional travel.

You will hire, train, and manage staff, oversee scheduling and safety training, and drive continuous improvement while collaborating with Sales and Regional Operations to support growth and retention.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of leadership experience in a service-related industry (healthcare preferred).
• Strong communication, project management, and customer service skills.
• Experience managing teams, budgets, and operational KPIs.
• COVID-19 vaccination required.

Responsibilities

• Lead and support a team of 15 Field Service Technicians across hospital sites.
• Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers.
• Train hospital staff and internal teams on product use, safety, and compliance.
• Conduct audits, monitor service quality, and drive continuous improvement.
• Build strong relationships with hospital personnel and attend facility meetings.
• Hire, train, and manage service staff, including scheduling, performance reviews, and safety training.
• Maintain accurate records and ensure regulatory compliance.
• Collaborate with Sales and Regional Operations to support account growth and retention.

Skills

Leadership

Project management

Customer service

Budgets & KPIs

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Service tracking tools

Job description

Daniels Health & Sharpsmart is seeking a Field Service Manager to lead a team of 15 technicians across hospital sites in Ohio. The role emphasizes service excellence, safety, and efficient operations with on-site presence and occasional travel.

You will hire, train, and manage staff, oversee scheduling and safety training, and drive continuous improvement while collaborating with Sales and Regional Operations to support growth and retention.