Healthcare Field Operations Leader

Daniels Health; Cleveland (OH); Hybrid; USD 62,000 - 75,000; Full time

Benefits offered by this job

401K Matching

Medical, Dental, and Vision coverage

Life Insurance

Job Stability

Hybrid on-site role across Ohio

Job summary

Daniels Health & Sharpsmart is seeking a Field Service Manager to lead hospital-site teams across the greater Cleveland area. The role emphasizes service excellence, safety, and regulatory compliance with a hybrid on-site schedule.

You will manage a team of 15 technicians, coordinate schedules and inventory, train hospital staff, and drive continuous improvement while collaborating with Sales and Regional Operations.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of leadership in a service-related industry (healthcare preferred).
• Strong communication, project management, and customer service skills.
• Experience managing teams, budgets, and operational KPIs.
• COVID-19 vaccination required.

Responsibilities

• Lead and support a team of 15 Field Service Technicians across hospital sites.
• Coordinate installations, service schedules, and inventory with Plant Managers and Drivers.
• Train hospital staff and internal teams on product use, safety, and compliance.
• Conduct audits, monitor service quality, and drive continuous improvement.
• Build relationships with hospital personnel and attend facility meetings.
• Hire, train, and manage service staff, including scheduling and performance reviews.
• Maintain records and ensure regulatory compliance.
• Collaborate with Sales and Regional Operations to support account growth and retention.

Skills

Leadership

Communication

Project management

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

Daniels Health & Sharpsmart is seeking a Field Service Manager to lead hospital-site teams across the greater Cleveland area. The role emphasizes service excellence, safety, and regulatory compliance with a hybrid on-site schedule.

You will manage a team of 15 technicians, coordinate schedules and inventory, train hospital staff, and drive continuous improvement while collaborating with Sales and Regional Operations.