Service Operations Manager

Staffing Network LLC; Aubrey (TX); On-site; USD 70,000 - 85,000; Full time

Job summary

A leading company in the staffing and transportation equipment industry is seeking a Service Operations Manager to ensure excellent customer service and manage a dedicated service team. The position requires a hands-on leader with 3-5 years of management experience in service operations. The role entails direct communication with customers, achieving operational goals, and fostering a culture of professional development. Ideal candidates will have a background in automotive or heavy machinery services.

Benefits

Medical insurance

Qualifications

• Minimum of 3-5 years of Service Management experience required.
• Experience preferably in Automotive, Heavy Machinery or Heavy Truck.
• Valid driver’s license with a safe driving record.

Responsibilities

• Manage the professional development of the service team.
• Review key performance indicators for service operations.
• Ensure service team meets sales goals and customer satisfaction.

Skills

Service Management

Customer Service Excellence

Team Development

Communication

Performance Management

Education

High School Diploma

Technical School Diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

This range is provided by Staffing Network LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

Direct message the job poster from Staffing Network LLC

Executive Recruiter at Staffing Network LLC

We are seeking an experienced and dedicated Service Operations Manager to join our team in the Aubrey/Krugerville area. The Service Operations Manager is responsible for ensuring our service team consistently delivers Customer Service Excellence. Holding to the organization’s Core Values the Service Operations Manager finds success in raising year over year net profit revenues earned. This person cultivates an environment of accountability and professional development, that promotes on-the-job training.

This is a great opportunity for an individual with a hands on leadership style who enjoys and is excited by the idea of creating their own department.

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management-related:

· Responsible for the professional development of A-Z’s service team.

· Promotes clear, concise communication between both external and internal customers regarding past, present, and future services to be performed by the service department.

· Reviews key performance indicators for service operations and addresses issues, opportunities, trends, and initiates change when required.

· Achieves monthly customer satisfaction, production, and revenue goals set by Senior Management.

· Implements SOP process and procedure improvements.

· Ensures the Service Team meets daily, weekly, and monthly sales goals.

· Attends in person customer visits to build healthy relationships.

· Responsible for management of the Service Department’s WIP.

· Ensures the service team’s technical staff maintains factory certifications required by A-Z’s OEMs.

· Establishes long-term positive relationships with A-Z’s partners.

· Conforms with and abides by all regulations, policies, work procedures, and instructions.

Personnel-Related:

· Involved in recruiting, disciplinary, and development activities relating to the Service Department’s Team Members.

Key Performance Indicators:

· Monthly CSI and NPS score card ratings attained

· Monthly Sales and GP goals attainment

· Team Development and Certification targets met.

Education and Experience:

· Minimum of three to five (5) years of Service Management experience/ representing the Service Department. Automotive, Heavy Machinery or Heavy Truck Dealership experience preferred.

representing the Service Department.

· Knowledge of on-highway vehicle products and warranties.

· Minimum of five (3-5) years of department personnel management experience.

· High School Diploma

· Technical School Diploma or equivalent

· Must have a valid driver’s license and have and maintain an acceptable, safe driving record

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Other

• Industries

  Staffing and Recruiting and Transportation Equipment Manufacturing

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Inferred from the description for this job

Medical insurance

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