Service Operations Manager

Birkey's Farm Stores; Arthur (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Birkey's Farm Stores is seeking a capable Service Department Manager to oversee all aspects of service operations, ensuring profitability and high customer satisfaction. You will coordinate staff, schedule work, and drive efficiency across the department.

The role requires a 2-year degree or equivalent, 2–4 years related experience, and the ability to manage expenses while maintaining quality service. Day shift, full-time position based at the Arthur dealership.

Qualifications

• Associates Degree or its equivalent.
• Ability to set work priorities and work independently in the absence of supervision; understand oral and written directions.
• Maintain a high degree of motivation in team members to retain focus on delivering high customer satisfaction.
• 2-4 years of related experience, steady work record, and ability to perform essential position functions.

Responsibilities

• Schedule all service work and assignments for technicians. Oversee work to insure satisfaction for the customers.
• Advise customers of repairs and estimated cost of their repairs.
• Charge out all service tickets, customer, internal and warranty in a timely profitable manner.
• Maintain clean and orderly shop area at all times and lot with correct placement of machinery.
• Train service technicians and assist when needed.
• Control expenses of the service department while maintaining services for customers.
• Prepare and follow a sales and operating budget.
• Administer warranty claim procedures for all machines sold.
• Establish and maintain filing and storage system for warranty parts so any warranty necessary for return is on hand.

Education

Associates Degree

2-4 years related experience

Job description

Birkey's Farm Stores is seeking a capable Service Department Manager to oversee all aspects of service operations, ensuring profitability and high customer satisfaction. You will coordinate staff, schedule work, and drive efficiency across the department.

The role requires a 2-year degree or equivalent, 2–4 years related experience, and the ability to manage expenses while maintaining quality service. Day shift, full-time position based at the Arthur dealership.