Service Operations Manager

Idahoan Foods, LLC; Aberdeen, Northern (SD, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

RDO Equipment Co. is seeking a Service Operations Manager to lead high‑performing service teams, strengthen customer relationships, and drive the systems behind day‑to‑day success.

You will oversee service operations, coach Service Managers, optimize scheduling and workflows, and promote safety and accountability within a collaborative Aberdeen team serving agricultural and construction customers.

Qualifications

• Leadership experience: comfortable leading leaders, supporting teams and holding people accountable.
• Customer-focused mindset: commitment to delivering a strong customer experience and building trusted relationships.
• Tech-savvy: confident using computers and systems, with the ability to learn new tools quickly.
• Industry experience: familiarity with the industry is a plus and learning support provided.

Responsibilities

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction and business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment.
• View the full job description for a complete list of duties and responsibilities.

Skills

Leadership experience

Customer-focused mindset

Tech savvy

Industry experience

Valid work authorization

Job description

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager,you’lllead high ‑ performing service teams, strengthen customer relationships, and drive the systems and processes behind day ‑ to ‑ day success. Ifyou’reenergized by leadership, accountability, and making a real impact, this role puts you right at the center of it.

What’s In ItForYou:

• $80,000-$110,000 / year
• Competitive compensation to reflect your experience, leadership, and industryexpertise.
• A comprehensive benefits package that supports your well-being.For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’renot just words on a wall –they’rehow we work, grow, and lead. Click here to learn more .

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

The RDO Equipment Co. Aberdeen store is in our Midwest Agriculture division, which sells and services John Deere agriculture machinery and parts. One of five stores in South Dakota, RDO's Aberdeen location primarily serves crop and livestock farmers in the surrounding areas. These individuals do the important work of feeding the world and value the partnership RDO provides from this location. Are you ready to join this growing team?

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactivelymeetwith customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list ofduties and responsibilities, view thefull job description here .

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer ‑ focusedmindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech ‑ savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is aplus butnotrequired—we’llsupport your learning.
• Valid work authorization: Candidates must have valid work authorization and be able towork in the U.S. without company sponsorship.

WhyYou’llLove It Here:

• Diverse product lines: Both agriculture and construction equipment.
• Supportive environment: Our team is committed to helping one another.
• New shop expansion: We’ve recently updated our shop with new square footage and equipment.
• Connected team environment: We get along great in Aberdeen and regularly get together outside of work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.