Service Operations Lead — SAP, Invoicing & Order-to-Cash

Delta Electronics Americas; Plano (TX); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Parental leave

Job summary

Delta Electronics Americas is seeking a Service Business Operations Lead to oversee SAP-based service orders, invoicing, and related documentation. You will lead a multi-disciplinary team, standardize processes, and drive accuracy and on-time performance across Sales, Project Management, and Finance.

Responsibilities include managing orders in SAP, coordinating with Finance for invoicing, and ensuring proper documentation and governance.

Qualifications

• Lead, develop, and manage the Service Business Operations team.
• Assign responsibilities and manage daily workloads related to sales orders, invoicing, documentation, and order administration.
• Establish standardized procedures, controls, and performance expectations for the team.
• Monitor transaction accuracy, processing times, backlogs, and outstanding action items.
• Provide training, coaching, and ongoing support to team members.
• Identify process gaps and implement improvements that increase accuracy, efficiency, and scalability.
• Serve as the escalation point for order-entry, billing, documentation, and system-related issues.

Responsibilities

• Oversee the creation, processing, maintenance, and closure of service sales orders in SAP.
• Review customer purchase orders, quotations, contracts, and scopes of work to ensure accurate sales-order entry.
• Confirm pricing, quantities, service part numbers, billing terms, cost centers, and customer information are entered correctly.
• Coordinate the creation and maintenance of service materials and part numbers within SAP.
• Monitor open sales orders and ensure updates, corrections, and closures are completed promptly.
• Resolve SAP order-processing issues by coordinating with Sales, Finance, Operations, and other teams.
• Maintain complete and accurate documentation supporting each transaction.
• Work closely with Finance to ensure customer invoices are issued accurately and on schedule.
• Verify invoicing requirements, timesheets, service reports, and supporting documents are complete.
• Track pending invoices, billing holds, rejected invoices, and past-due payments.
• Coordinate resolution of pricing, PO, documentation, tax, and billing discrepancies.
• Support milestone, progress, recurring, time-and-material, and project invoicing.
• Assist with revenue tracking, backlog reporting, forecasting, and month-end activities.
• Help ensure service revenue is recognized and reported accurately.

Skills

Team leadership

SAP order management

Financial & invoicing

Attention to detail

Cross-functional comms

Process improvement

Escalation management

High-volume processing

Customer-focused

Education

Bachelor's degree in Business/Finance/Operations/Supply Chain

Tools

SAP

Job description

Delta Electronics Americas is seeking a Service Business Operations Lead to oversee SAP-based service orders, invoicing, and related documentation. You will lead a multi-disciplinary team, standardize processes, and drive accuracy and on-time performance across Sales, Project Management, and Finance.

Responsibilities include managing orders in SAP, coordinating with Finance for invoicing, and ensuring proper documentation and governance.