Service Operations Leader – In Training

Aafes; Fort Bragg (NC); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Aafes is seeking candidates for a development program to learn the full scope of managing Exchange services under the guidance of an experienced Manager. The role covers Exchange personal services, retail, food commodity operations, vending, telecommunications, health & wellness, and theater operations within the designated area, with on-the-job training in supervision.

Associates will build proficiency in daily operations, customer service, and financial oversight, positioning them for a

Qualifications

• Qualifications are dependent upon targeted role and will align with Exchange standards.
• Selected associates must affirm mobility and be available for assignment at any Exchange location upon program completion.
• Associate must complete Services Business Manager Contract Administration and Surveillance training within 7 days of placement into this role.
• Must complete ServSafe certification within 90 days of program completion or placement.

Responsibilities

• Assists in the daily operations of service facilities to ensure compliance with Exchange policies, procedures, safety protocols, and operational standards.
• Participates in structured training activities to develop operational, leadership, and supervisory competencies.
• Supports customer service operations by promoting service standards and assisting in the resolution of customer concerns.
• Assists with financial and business operations, including monitoring sales performance, supporting inventory control, cash handling, and expense management.
• Collaborates with the Exchange leadership to identify operational issues and implement continuous improvement initiatives.
• Demonstrates professionalism, accountability, and adaptability while acquiring the knowledge and skills required for placement into a permanent retail management position.
• Performs other related duties as assigned.

Job description

Aafes is seeking candidates for a development program to learn the full scope of managing Exchange services under the guidance of an experienced Manager. The role covers Exchange personal services, retail, food commodity operations, vending, telecommunications, health & wellness, and theater operations within the designated area, with on-the-job training in supervision.

Associates will build proficiency in daily operations, customer service, and financial oversight, positioning them for a