Service Operations Leader - Hybrid (Dispatch & Support)

Life Fitness

Rosemont (IL)

Hybrid

USD 93,000 - 136,000

Full time

14 days+

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Benefits offered by this job

401(k) match

Health insurance

Paid time off

Holiday leave

On-site fitness facility

Job summary

Life Fitness / Hammer Strength is seeking a Service Operations Manager to lead dispatch, scheduling, and customer support for its field service organization from the Rosemont, IL hub. This role emphasizes process improvement, data-driven decisions, and cross-functional collaboration to drive customer satisfaction and operational excellence.

The ideal candidate has 5+ years in field service operations with leadership experience and strong reporting skills using Power BI or Tableau, Excel, and

Qualifications

Bachelor's degree preferred; equivalent experience considered.
5+ years in field service operations or related leadership roles.
3+ years of people management experience.

Responsibilities

Lead daily field service support operations and dispatch.
Oversee scheduling, service coordination, and customer support.
Develop processes to improve efficiency and service delivery.
Monitor KPIs, SLA compliance, and customer satisfaction.
Collaborate with operations, sales, and finance teams.

Skills

Operational leadership

Dispatch management

Customer support

Data analysis

Reporting

Cross-functional collaboration

Power BI / Tableau

Excel

Education

Bachelor's degree in Business Administration or related field

Equivalent experience considered

Tools

Oracle ERP

CRM systems

Field service management systems

Job description

The ideal candidate has 5+ years in field service operations with leadership experience and strong reporting skills using Power BI or Tableau, Excel, and

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