Field Service Manager: Lead Tech Teams & Customer Excellence

Crane Payment Innovations Inc.; New York (NY); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Flexible work environments

Defined career growth plans

Medical, dental, vision insurance

401K with company contribution

Life insurance & disability

Travel opportunities

Job summary

Crane Payment Innovations (CPI) in the United States seeks a Service Manager to drive customer satisfaction and lead service teams delivering high-quality field service for Cummins Allison and CPI products.

You will recruit and mentor technicians, optimize service processes, and monitor metrics to ensure timely and effective service across the territory. Strong leadership and data-driven decision-making are essential.

Qualifications

• Bachelor's degree required in a related field.
• 3–5 years in service management or supervisory roles.
• Proven track record of achieving performance targets.
• Strong leadership and mentoring abilities.
• Excellent problem-solving and communication skills.
• Proficiency with MS Office; knowledge of SAP, Salesforce FSL and Qlik.

Responsibilities

• Lead recruitment, development and management of service technicians.
• Improve service processes and implement emerging technologies.
• Monitor KPIs like response time, SLA attainment and CSAT.
• Manage budgets, forecasts and staffing for field operations.
• Resolve escalations with long-term preventive solutions.

Skills

Leadership

Interpersonal skills

Problem solving

Data analysis

Communication

Microsoft Office

Travel readiness

Education

Bachelor's degree in related field

Tools

SAP

Salesforce Field Service Lightning

Qlik

Job description

Crane Payment Innovations (CPI) in the United States seeks a Service Manager to drive customer satisfaction and lead service teams delivering high-quality field service for Cummins Allison and CPI products.

You will recruit and mentor technicians, optimize service processes, and monitor metrics to ensure timely and effective service across the territory. Strong leadership and data-driven decision-making are essential.