Service Operations Leader (Diesel & Fleet)

Thermo King Northeast; Saugus (MA); Sur place; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Advancement opportunities

Flexible spending account

401k with match

Paid time off

Résumé du poste

Thermo King Northeast in Saugus, MA, is seeking a Service Manager to lead the service department, overseeing staff, customers, workflow, and financial performance while delivering high quality workmanship and a superior customer experience.

This hands-on role requires building a strong team, driving productivity and profitability, and collaborating with Parts, Sales, Warranty, and other teams to meet business objectives.

Qualifications

• 5+ years of experience in commercial vehicle, diesel, fleet, dealership, heavy duty truck, bus, transport refrigeration, or related service operation.
• 2+ years of supervisory or leadership experience.
• Strong understanding of service operations, shop workflow, and technician performance.
• Working knowledge of revenue, gross profit, productivity, proficiency, and expense management.
• Comfortable using service management systems and standard business applications.
• ASE, manufacturer certifications, and/or CDL are a plus.

Responsabilités

• Lead the daily service operation, including staffing, scheduling, workflow, and repair priorities.
• Coach, develop, and hold technicians and service staff accountable for performance.
• Recruit, onboard, train, and develop employees while identifying opportunities for advancement.
• Monitor service revenue, labor gross profit, productivity, proficiency, WIP, overtime, and expenses.
• Ensure repair quality, timely completion, accurate documentation, and customer satisfaction.
• Oversee estimates, repair orders, customer authorizations, invoicing, and warranty processes.
• Work closely with Parts to improve workflow, parts availability, and vehicle turnaround time.
• Build strong customer relationships and resolve concerns quickly and professionally.
• Maintain a safe, professional, organized, and accountable work environment.
• Partner with Parts, Sales, Warranty, and other departments to support customers and overall business objectives.
• Continually develop your own leadership, communication, financial, and operational skills while helping develop future leaders within the organization.

Connaissances

Leadership

Communication

Customer Service

Problem Solving

Description du poste

Thermo King Northeast in Saugus, MA, is seeking a Service Manager to lead the service department, overseeing staff, customers, workflow, and financial performance while delivering high quality workmanship and a superior customer experience.

This hands-on role requires building a strong team, driving productivity and profitability, and collaborating with Parts, Sales, Warranty, and other teams to meet business objectives.