Service Operations Lead - Shop & Tech Support

Construction Machinery Industrial, LLC; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching and profit sharing

Dental insurance

Heath savings account

Health insurance

Paid time off

Vision insurance

Job summary

Hireology is seeking an Assistant Service Manager in Anchorage, Alaska to oversee shop workflow, assist technicians and customers, and promote safe work practices in a fast-paced environment.

The role supports technicians, coordinates jobs, and ensures high standards of service. A solid mechanical background and administrative experience are valued, with opportunities for growth in the Service department.

Qualifications

• High School Diploma or equivalent.
• Two years’ administrative experience.
• Strong mechanical background; 5–10 years as a heavy equipment mechanic or dealer preferred.
• Management training and/or experience preferred.

Responsibilities

• Provide safe and clean working environment for technicians
• Provide training outline to trainer and service manager for techs
• Provide safety training to technicians
• Provide support to technicians in the field as needed
• Line out techs on jobs
• Coordinate jobs for technicians
• Provide technical assistance over the phone with customers
• Create parts requisitions for jobs
• Communicate with manufacturers on issues and technical support
• Travel as needed to other branches to assist
• Sign off on all work orders
• Update backlog and create quotes for customers and other branches
• Promote efficiency in the shop

Skills

Customer service

Organization

Independent work

Patience under pressure

Judgement & problem solving

Training ability

Education

High School Diploma

Two years’ administrative experience

Management training and/or experience

Job description

Hireology is seeking an Assistant Service Manager in Anchorage, Alaska to oversee shop workflow, assist technicians and customers, and promote safe work practices in a fast-paced environment.

The role supports technicians, coordinates jobs, and ensures high standards of service. A solid mechanical background and administrative experience are valued, with opportunities for growth in the Service department.