Service Operations Lead (HVAC & Field Services)

GE Mechanical; Vineland (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

G.E. Mechanical, LLC is seeking a Service Supervisor to oversee the service support department, coordinating HVAC-R, Plumbing, and Environmental service activities across New Jersey and nearby regions.

You will lead field teams, set priorities, ensure safety, and maintain high service standards for our diverse clients. The role emphasizes team leadership, coaching, and process improvement to enhance customer satisfaction, efficiency, and operational performance, with strong collaboration across

Qualifications

• Minimum education: high school diploma or GED.
• At least five years in customer service or service coordination.
• Strong verbal and written communication and leadership skills.

Responsibilities

• Lead service department personnel and customer service reps to ensure quality and safety.
• Coordinate work requests, assign staff, and monitor on-site service activities.
• Handle escalated issues and drive continuous improvement in service delivery.
• Collaborate with sales, operations, and vendors to meet client needs.

Skills

Customer service

Team leadership

Communication skills

Problem-solving

Education

High School diploma or GED

Tools

CRM systems

Microsoft Office

Dispatching software

Job description

G.E. Mechanical, LLC is seeking a Service Supervisor to oversee the service support department, coordinating HVAC-R, Plumbing, and Environmental service activities across New Jersey and nearby regions.

You will lead field teams, set priorities, ensure safety, and maintain high service standards for our diverse clients. The role emphasizes team leadership, coaching, and process improvement to enhance customer satisfaction, efficiency, and operational performance, with strong collaboration across