HVAC/R Technical Service Advisor

GE Mechanical LLC; Pennington (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company paid vacation

Holidays

401k plan with company match

Education and training provided

Bonuses based on performance

Job summary

G.E. Mechanical, LLC is seeking an HVAC/R Technical Service Advisor in New Jersey to ensure services meet quality standards.

You will review technicians' work, provide technical guidance, and drive accurate invoicing and quotes, maintaining customer satisfaction. Minimum qualifications include a High School diploma or GED with 5 years in mechanical service or related fields, or a Bachelor's degree with 2 years in project management/estimating and leadership.

Qualifications

• High School diploma or GED required or equivalent.
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field.
• OR Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of leadership in mechanical service operations.
• HVACR mechanical technical expertise preferred.
• Field estimating experience preferred.
• Ability to multitask in a fast-paced environment.
• Attention to detail and organization.
• Proficiency in Microsoft Word, Excel, & Outlook.

Responsibilities

• Review service tickets (time, materials, photos, equipment) to ensure work matches description and standards.
• Correspond with technicians to clarify technical information.
• Report quality issues to management and assist in resolutions.
• Prepare quotes based on technician recommendations, unit age/condition, industry standards, and customer goals.
• Extract pull-through work from service calls and preventive maintenance visits.
• Perform quality and cost control of quoted projects to meet standards.
• Develop relationships with customers to foster trust and loyalty.
• Communicate with customers on quoted work and provide information to aid decision making.
• Follow up with customers and coordinate with service team if approved.
• Stay current with changing industry standards.
• Work with team to manage calls, workflow, and customer journey.
• Keep workspace organized and files updated for reference.

Skills

Multitasking

Attention to detail

Organization

Microsoft Word

Microsoft Excel

Microsoft Outlook

5+ years mechanical service/estimating

2+ years project management/estimating

Education

High School diploma or GED

Bachelor's degree in Engineering/Construction Management or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today.

G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984 by Gary E. Forosisky. Over the last 40+ years we have grown into one of the leading mechanical service providers in our region. Our specialties include HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations. With locations in both Vineland and Cranbury, we are well positioned to provide 24/7 mechanical services to all of New Jersey, as well as Eastern Pennsylvania, and Northern Delaware. Our customers include a wide variety of building owners, contractors, industrial production facilities, commercial enterprises, municipal and government entities, and property managers. In addition to our Emergency Services, we also provide Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs.

HVAC/R Technical Service Advisor

Position Overview

The Technical Service Advisor's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.

Responsibilities

Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards

Correspond with technicians to clarify any technical information

Report quality issues or concerns to management, work through resolutions when applicable/directed

Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals

Extract pull-through work from service calls and preventative maintenance visits

Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards

Develop meaningful relationships with customers to encourage trust and loyalty

Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision

Follow up with customers on quoted work and coordinate with service team if approved

Stay current with changing industry standards

Work with team members to facilitate calls, manage workflow, and provide a positive customer journey

Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference

Work with management to meet company goals and deliverables

Minimum Qualifications

Education/Experience:

High School diploma or GED

Five (5) years' experience in mechanical service, mechanical field estimating, or related field

OR

Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations

Preferred Qualifications

HVACR Mechanical Technical Expertise

Field estimating experience

Ability to multitask in a fast-paced environment

Attention to detail and organization

Proficiency in Microsoft Word, Excel, & Outlook

*** REWARDING YOUR PERFORMANCE ***

Competitive Salary, commensurate with experience

Company paid vacation and holidays

401k plan with Company match

Education and training provided with monetary incentives available for education courses completed

Eligible for performance and company-based bonuses

Salary Range: $80k - $90k

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.