HVAC/R Tech Service Advisor - Growth, 401(k) & Bonuses

GE Mechanical LLC; Pennington (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company paid vacation

Holidays

401k plan with company match

Education and training provided

Bonuses based on performance

Job summary

G.E. Mechanical, LLC is seeking an HVAC/R Technical Service Advisor in New Jersey to ensure services meet quality standards.

You will review technicians' work, provide technical guidance, and drive accurate invoicing and quotes, maintaining customer satisfaction. Minimum qualifications include a High School diploma or GED with 5 years in mechanical service or related fields, or a Bachelor's degree with 2 years in project management/estimating and leadership.

Qualifications

• High School diploma or GED required or equivalent.
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field.
• OR Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of leadership in mechanical service operations.
• HVACR mechanical technical expertise preferred.
• Field estimating experience preferred.
• Ability to multitask in a fast-paced environment.
• Attention to detail and organization.
• Proficiency in Microsoft Word, Excel, & Outlook.

Responsibilities

• Review service tickets (time, materials, photos, equipment) to ensure work matches description and standards.
• Correspond with technicians to clarify technical information.
• Report quality issues to management and assist in resolutions.
• Prepare quotes based on technician recommendations, unit age/condition, industry standards, and customer goals.
• Extract pull-through work from service calls and preventive maintenance visits.
• Perform quality and cost control of quoted projects to meet standards.
• Develop relationships with customers to foster trust and loyalty.
• Communicate with customers on quoted work and provide information to aid decision making.
• Follow up with customers and coordinate with service team if approved.
• Stay current with changing industry standards.
• Work with team to manage calls, workflow, and customer journey.
• Keep workspace organized and files updated for reference.

Skills

Multitasking

Attention to detail

Organization

Microsoft Word

Microsoft Excel

Microsoft Outlook

5+ years mechanical service/estimating

2+ years project management/estimating

Education

High School diploma or GED

Bachelor's degree in Engineering/Construction Management or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

G.E. Mechanical, LLC is seeking an HVAC/R Technical Service Advisor in New Jersey to ensure services meet quality standards.

You will review technicians' work, provide technical guidance, and drive accurate invoicing and quotes, maintaining customer satisfaction. Minimum qualifications include a High School diploma or GED with 5 years in mechanical service or related fields, or a Bachelor's degree with 2 years in project management/estimating and leadership.