Service Operations Lead – Heavy Equipment

Titan Machinery; Wagner (SD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

HSA

PTO and holidays

401(k) match

Parental leave

Life insurance

Disability insurance

Job summary

Titan Machinery in Wagner, SD is seeking a Service Manager to oversee the store's service operations, drive efficiency, and ensure top-tier customer satisfaction.

You will lead technicians and service staff, manage workflows and schedules, and uphold safety standards while meeting financial goals.

Join Titan Machinery to grow with a team-focused, safety-conscious dealership that values precision and professional service.

Qualifications

• 2+ years related experience and/or related military experience
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Oversee service operations and staff scheduling to meet financial and operational goals
• Handle customer inquiries and communications, from repair estimates to resolving complaints
• Maintain service records, work orders, and documentation in a timely and accurate manner
• Uphold environmental, health, and safety regulations and ensure vehicles meet legal requirements

Skills

Leadership

People management

Travel up to 30%

Customer service

Job description

Titan Machinery in Wagner, SD is seeking a Service Manager to oversee the store's service operations, drive efficiency, and ensure top-tier customer satisfaction.

You will lead technicians and service staff, manage workflows and schedules, and uphold safety standards while meeting financial goals.

Join Titan Machinery to grow with a team-focused, safety-conscious dealership that values precision and professional service.