Service Operations Lead — Efficiency, Growth & Customer Satisfaction

Rechtien Trucks; Town of Florida (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays, vacation, and personal days

401(k) with company match

Multiple incentive plans

Paid training and ongoing development

Stable employment

Clear paths for growth and advancement

Job summary

A well-established trucking company in New York is seeking a seasoned Service Manager to lead their service department. This role focuses on driving operational efficiency and customer satisfaction through effective leadership and strategic planning. The ideal candidate should have at least four years of relevant experience, proven operational management skills, and a strong understanding of service department best practices. The position offers competitive pay and opportunities for growth within the company.

Qualifications

• Minimum of four years of relevant experience or equivalent education and training.
• Proven leadership and operational management skills in a service environment.
• Strong understanding of service department metrics, compliance, and customer service best practices.

Responsibilities

• Set and achieve departmental goals aligned with company objectives.
• Recruit, train, and manage service staff performance.
• Oversee budget planning and cost control measures.
• Ensure compliance with federal, state, and manufacturer documentation.
• Monitor technician productivity and manage scheduling.
• Foster strong customer relationships and handle service inquiries professionally.
• Promote a clean, safe, and organized work environment.
• Collaborate with vocational schools for recruitment and training initiatives.
• Address customer concerns promptly and ensure follow up for service technician.

Skills

Leadership

Operational Management

Customer Service Best Practices

Education

Equivalent education and training

Job description

A well-established trucking company in New York is seeking a seasoned Service Manager to lead their service department. This role focuses on driving operational efficiency and customer satisfaction through effective leadership and strategic planning. The ideal candidate should have at least four years of relevant experience, proven operational management skills, and a strong understanding of service department best practices. The position offers competitive pay and opportunities for growth within the company.