Service Operations & Dispatch Specialist

Radon Medical Imaging; Dayton (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401(k) with company match

Paid holidays

PTO and Sick Days

Job summary

Radon Medical Imaging is seeking a proactive, highly organized Service Support Specialist to join our team. This role serves as the operational glue between our field technicians and our clients.

You will manage complex scheduling, provide critical administrative support to field operations, and ensure that billing and inventory data remain accurate. The ideal candidate is a detail-oriented multitasker who thrives in a fast-paced environment and maintains professional composure under pressure.

Qualifications

• High school diploma required; Associate or Bachelor’s degree preferred.
• Experience in an administrative or dispatch/scheduling role within a professional office setting.
• Proficient in Microsoft Office Suite; ability to quickly learn ERP software (NetSuite experience is a major plus).
• Exceptional verbal and written communication skills; ability to maintain polite and professional behavior toward all vendors, customers, and associates.

Responsibilities

• Scheduling: Manage and optimize schedules for Field Service Technicians, resolving conflicts and adjusting for urgent requests.
• Dispatch: Process service requests, create cases in NetSuite, and maintain field service calendars.
• Customer Touchpoints: Act as the first point of contact for inquiries; perform outgoing confirmation calls to customers regarding scheduled service and order status.
• Parts Management: Assist technicians with parts purchases; fulfill customer requests for supplies and equipment records.
• Logistics: Coordinate and prepare delivery documentation and shipping paperwork (FedEx/UPS/LTL).
• Compliance: Complete Quality Assurance checklists and verify test equipment calibration status to ensure FDA and state regulatory compliance.
• Record Keeping: Maintain accurate records in NetSuite for equipment, vendors, and service contracts.
• Billing Support: Prepare invoices for repairs, contracts, and Time & Materials (T&M) billing; assist with AR/AP tasks and credit card reconciliations.

Skills

Scheduling

Dispatch

Customer communication

Microsoft Office

Education

High school diploma required; Associate or Bachelor’s degree preferred

Tools

NetSuite

Job description

Radon Medical Imaging is seeking a proactive, highly organized Service Support Specialist to join our team. This role serves as the operational glue between our field technicians and our clients.

You will manage complex scheduling, provide critical administrative support to field operations, and ensure that billing and inventory data remain accurate. The ideal candidate is a detail-oriented multitasker who thrives in a fast-paced environment and maintains professional composure under pressure.