Radiology Account Manager

Advanced TeleMed Services; San Antonio (TX); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Competitive salary + performance incentives

PTO and paid holidays

Growth opportunity in a fast-growing telemedicine organization

Résumé du poste

A healthcare organization in San Antonio is seeking a highly organized Radiology Operations & Account Manager. The role involves managing day-to-day operations, serving as the primary contact for client accounts, and ensuring smooth workflow coordination. The ideal candidate should have a solid background in healthcare operations, strong customer service skills, and experience in managing client relationships. This position offers competitive salary, performance incentives, and growth opportunities in a fast-growing telemedicine environment.

Qualifications

• 2+ years of experience in healthcare operations, client success, or account management.
• Ability to manage multiple client accounts effectively.
• Proficiency in communication via phone, email, and video conferencing.
• Excellent organizational skills and ability to manage competing priorities in a high-volume environment.
• Experience coordinating teams/resources (scheduling, dispatching, staffing, workflow management).
• Strong communication skills (phone, email, video conferencing) with professional presence.

Responsabilités

• Manage day-to-day radiology operations and serve as the primary contact for client accounts.
• Coordinate client onboarding, training, and ongoing support for tele-radiology workflows.
• Oversee daily operational workflows and monitor operational KPIs.
• Conduct routine check-ins with clients to review service performance, address concerns, and identify opportunities for improvement.
• Manage escalations and ensure timely resolution of service issues.
• Track client satisfaction and ensure high retention through excellent service delivery.
• Track, manage and lead sales for inbound leads
• Oversee daily operational workflows for radiology case intake, assignment, reporting, and delivery.
• Ensure proper coverage and resource allocation based on volume and client requirements.
• Monitor operational KPIs such as turnaround time, volume trends, service-level compliance, and case backlog.
• Coordinate with radiologists and operations team to optimize schedules and ensure coverage.
• Identify bottlenecks and implement workflow improvements to enhance efficiency.
• Support operational documentation, SOP creation, and continuous improvement initiatives.
• Coordinate staffing resources and case distribution to meet turnaround time and service expectations.
• Ensure appropriate utilization of radiologists and support resources.
• Assist in recruitment coordination, onboarding, and training processes for operational staff and radiologists.
• Collaborate with leadership on scheduling strategies and operational planning.
• Support quality initiatives related to radiology reporting workflows and client service delivery.
• Ensure operational processes align with HIPAA and other applicable healthcare regulations.
• Assist with incident reporting, documentation, and corrective action plans.

Connaissances

Customer service mindset

Organizational skills

Communication skills

Operational problem-solving

Formation

Bachelor’s degree (Healthcare Administration, Business, or related field)

Outils

Microsoft Office

Google Workspace

Radiology systems

Description du poste

We are seeking a highly organized, client-focused Radiology Operations & Account Manager to support and grow our teleradiology services. This role is responsible for managing day-to-day radiology operations while serving as the primary point of contact for assigned client accounts. The ideal candidate is an exceptional communicator with strong customer service skills, experience managing resources, and the ability to ensure smooth workflow coordination between clinical teams, clients, and internal stakeholders.

This role requires someone who thrives in a fast-paced healthcare environment, takes ownership, and consistently delivers excellent service. Person should also be comfortable with sales for inbound leads and must have a get it done attitude.

Client Service / Account Management

• Serve as the primary contact for assigned healthcare facility accounts (hospitals, imaging centers, clinics).
• Build strong client relationships through responsiveness, professionalism, and proactive support.
• Coordinate client onboarding, training, and ongoing support for tele-radiology workflows.
• Conduct routine check-ins with clients to review service performance, address concerns, and identify opportunities for improvement.
• Manage escalations and ensure timely resolution of service issues.
• Track client satisfaction and ensure high retention through excellent service delivery.
• Track, manage and lead sales for inbound leads

Radiology Operations Management

• Oversee daily operational workflows for radiology case intake, assignment, reporting, and delivery.
• Ensure proper coverage and resource allocation (radiologists, support staff, schedulers) based on volume and client requirements.
• Monitor operational KPIs such as turnaround time (TAT), volume trends, service-level compliance, and case backlog.
• Coordinate with radiologists and operations team to optimize schedules and ensure coverage for peak times and urgent cases.
• Identify bottlenecks and implement workflow improvements to enhance efficiency and quality.
• Support operational documentation, SOP creation, and continuous improvement initiatives.

Resource Management

• Coordinate staffing resources and case distribution to meet turnaround time and service expectations.
• Ensure appropriate utilization of radiologists and support resources.
• Assist in recruitment coordination, onboarding, and training processes for operational staff and radiologists (as needed).
• Collaborate with leadership on scheduling strategies and operational planning.

Quality & Compliance Support

• Support quality initiatives related to radiology reporting workflows and client service delivery.
• Ensure operational processes align with HIPAA and other applicable healthcare regulations.
• Assist with incident reporting, documentation, and corrective action plans.

Qualifications

• Bachelor’s degree preferred (Healthcare Administration, Business, or related field).
• 2+ years of experience in healthcare operations, radiology operations, client success, or account management.
• Strong customer service mindset with the ability to manage multiple client accounts.
• Excellent organizational skills and ability to manage competing priorities in a high-volume environment.
• Experience coordinating teams/resources (scheduling, dispatching, staffing, workflow management).
• Strong communication skills (phone, email, video conferencing) with professional presence.
• Proficiency in Microsoft Office / Google Workspace; experience with radiology systems a plus.

Preferred Experience

• Experience in teleradiology, radiology operations, PACS/RIS workflows.
• Familiarity with radiology turnaround time management and case assignment processes.
• Experience working with hospitals or imaging centers.
• Understanding of credentialing, licensing, or clinical operations support (a plus).

Core Competencies

• Client-first attitude / service excellence
• Operational problem-solving
• Strong follow-through and accountability
• Calm under pressure
• Resource planning and coordination
• Relationship management

What We Offer

• Competitive salary + performance incentives (optional)
• PTO and paid holidays
• Growth opportunity in a fast-growing telemedicine organization

Please contact Advanced Telemed Services at [e-mail]