Service Operations Coordinator

Cascade Machinery & Electric, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid vacation

Paid sick time

Paid holidays

Mobility path

Cross-training

Job summary

Cascade Machinery & Electric, Inc. is seeking a Service Operations Coordinator to be the operational backbone of our shop office in South Seattle.

This role is 100% on-site, five days a week, working directly with the Field Service Manager and Shop Foreman to ensure workflow and paperwork move smoothly. The ideal candidate will be highly motivated, possess strong communication skills, and be eager to learn the machinery and repair workflows.

Qualifications

• Ability to multitask across varied tasks.
• Strong written and verbal communication skills.
• Eager to learn and adapt in a technical environment.

Responsibilities

• Provide operational support to Field Service Manager and Shop Foreman, handling shop paperwork and billing documents.
• Capture incoming customer equipment details and create job traveler packets for the shop floor.
• Make routine status updates to customers using ERP data and shop floor walks.
• Expedite parts by following up with vendors and flag delays to management.
• Cross-train in dispatching, troubleshooting, quotes, and team coordination for coverage when managers are unavailable.

Skills

Multitasking

Written communication

Verbal communication

Eager to learn

Technical aptitude

Tools

ERP system

Job description

Territory: South Seattle, WA (100% On-Site, 5 days a week)

About Cascade Machinery & Electric, Inc. Since 1918, Cascade Machinery & Electric, Inc. has been the Pacific Northwest’s trusted partner for complex, mission‑critical industrial equipment. We are a multi‑generational, family‑run business headquartered in Seattle. For over a century, our union‑certified technicians and expert machinists have specialized in the sales, service, and emergency repair of electric motors, pumps, and air compressors. From servicing airport fueling stations to maintaining critical lift stations and marine terminals, our work powers the infrastructure our region relies on every day. We aren’t just an equipment distributor—we are a full‑service, 24/7 solutions provider known for our deep expertise, local inventory, and commitment to doing the job right.

Compensation: $29.00 – 35.00perhour(60,000 – $72,000 per year), depending on experience. Sign‑On Bonus: $5,000 sign‑on bonus for top‑tier candidates (paid after 90 days).

Role Overview: Cascade Machinery and Electric, Inc. is looking for a driven, adaptable Service Operations Coordinator to be the operational backbone of our shop office. You will work directly alongside the Field Service Manager and the Shop Foreman, ensuring workflow and paperwork move seamlessly. The ideal candidate is an eager learner who can master the duties of both management roles to provide critical backup coverage when needed. This is a premium support role designed for a candidate with leadership potential.

What You Will Be Doing

• Administrative Support: Provide comprehensive operational support to both the Field Service Manager and the Shop Foreman, managing a high volume of shop paperwork, service logs, and billing documentation.
• Job Intake & Documentation: Receive incoming customer equipment, take preliminary photos of the equipment’s arriving condition (crucial for liability and quoting), and build the physical “job traveler” packets for the shop floor.
• Customer Status Updates: Field routine “status check” calls from customers, checking the ERP system or doing quick shop floor walk‑throughs to provide updates without pulling the Foreman away from technical work.
• Parts Expediting: Proactively follow up with vendors on ordered parts to ensure delivery dates are met, alerting managers immediately of any supply chain delays.
• Cross‑Training: Actively train in and learn the responsibilities of both the Field Service Manager and Shop Foreman to confidently step in (dispatching, troubleshooting, quoting, or team coordination) when a manager is out of the office.

What We Are Looking For

• Exceptional multi‑tasking skills and the ability to pivot quickly between different types of tasks.
• Superb written and verbal communication skills; comfortable drafting emails, assisting with quotes, and processing billing.
• Clear and professional in‑person communication skills.
• A highly motivated, “eager to learn” attitude with the technical aptitude to understand machinery and electrical repair workflows.
• $5,000 Sign‑On Bonus (paid after 90 days of successful employment).
• Highly competitive employer‑paid medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid vacation, sick time, and paid holidays.
• A clear pathway for upward mobility and cross‑training into technical management.

Ready to grow your career with an industry leader?