Service Operations Coordinator-MCL

Mayo Career Site US; Rochester (MN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Mayo Clinic is hiring for a hybrid position located within 100 miles of the Rochester, MN campus. The role supports MCL Global Logistics, performing professional duties, leading training and onboarding, and developing curriculum for staff and vendors.

You will coordinate onsite events, mentor staff, and document work unit processes. Travel is required up to 60% and the role emphasizes collaboration across MCL areas to produce end-user materials and effective service strategies.

Job description

This is a hybrid position and must be located within 100 miles of the Rochester, MN campus

Performs a range of professional duties in support of MCL Global Logistics. Completes special projects as assigned by leadership. Tasked with business analysis on operational processes and implements service strategies.

Responsible for the training and education of assigned Vendor/Operations teams and execution of new employee onboarding program. Charged with the implementation of curriculum and programing for staff and vendors. Organizes onsite events and meeting planning for Vendor/Operations teams. Actively involved in the mentoring and development of staff.

Creates and maintains work unit process documentation. Works collaboratively with all areas of MCL to facilitate the creation of client and vendor end user materials.

Travel is required up to 60% including but not limited to air and auto.

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

2-year commitment to the position is required.

“During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.”