Service Operations Coordinator

Wayne Garage Door Sales & Service; Youngstown (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Wayne Door is seeking an organized Administrative Coordinator to join our Door Tech & Security team in Youngstown. You will coordinate service calls, manage orders, assist customers, and support daily operations for our Youngstown location.

You’ll work with customers, technicians, sales, and management; strong communication, detail-oriented, and multi-tasking abilities are essential. Valid driver’s license preferred.

Qualifications

• Previous administrative, customer service, scheduling, dispatching, or office experience preferred.
• Strong verbal and written communication skills.
• Professional and friendly phone presence.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and changing priorities.
• Comfortable using computers, email, phones, and business software.

Responsibilities

• Answer incoming calls and assist customers with questions and service requests.
• Enter, update, and close out service orders.
• Help schedule and coordinate service calls and technician appointments.
• Communicate appointment details, schedule changes, and service updates.
• Maintain accurate customer and service records.
• Assist technicians, sales representatives, and management with administrative needs.
• Learn about our automatic doors, access control systems, cameras, security systems, and other products.
• Help keep the office and daily service operations organized and running smoothly.

Skills

Customer service

Communication

Organized

Multi-tasking

Teamwork

Willingness to learn

Tools

CRM

Dispatching software

Acumatica

Service-management software

Microsoft Office

Job description

Wayne Door is seeking an organized Administrative Coordinator to join our Door Tech & Security team in Youngstown. You will coordinate service calls, manage orders, assist customers, and support daily operations for our Youngstown location.

You’ll work with customers, technicians, sales, and management; strong communication, detail-oriented, and multi-tasking abilities are essential. Valid driver’s license preferred.