Administrative Coordinator

Wayne Garage Door Sales & Service; Youngstown (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Wayne Door is seeking an organized Administrative Coordinator to join our Door Tech & Security team in Youngstown. You will coordinate service calls, manage orders, assist customers, and support daily operations for our Youngstown location.

You’ll work with customers, technicians, sales, and management; strong communication, detail-oriented, and multi-tasking abilities are essential. Valid driver’s license preferred.

Qualifications

• Previous administrative, customer service, scheduling, dispatching, or office experience preferred.
• Strong verbal and written communication skills.
• Professional and friendly phone presence.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and changing priorities.
• Comfortable using computers, email, phones, and business software.

Responsibilities

• Answer incoming calls and assist customers with questions and service requests.
• Enter, update, and close out service orders.
• Help schedule and coordinate service calls and technician appointments.
• Communicate appointment details, schedule changes, and service updates.
• Maintain accurate customer and service records.
• Assist technicians, sales representatives, and management with administrative needs.
• Learn about our automatic doors, access control systems, cameras, security systems, and other products.
• Help keep the office and daily service operations organized and running smoothly.

Skills

Customer service

Communication

Organized

Multi-tasking

Teamwork

Willingness to learn

Tools

CRM

Dispatching software

Acumatica

Service-management software

Microsoft Office

Job description

Wayne Door is looking for an organized, dependable, and customer-focused Administrative Coordinator to join our Door Tech & Security team in Youngstown!

This role is a great fit for someone who enjoys staying organized, helping customers, and keeping things moving behind the scenes. You'll work closely with customers, technicians, sales representatives, and management to help coordinate service calls, manage service orders, communicate updates, and support the day-to-day operations of our Youngstown location.

What You’ll Do:

• Answer incoming calls and assist customers with questions and service requests
• Enter, update, and close out service orders
• Help schedule and coordinate service calls and technician appointments
• Communicate appointment details, schedule changes, and service updates
• Maintain accurate customer and service records
• Assist technicians, sales representatives, and management with administrative needs
• Learn about our automatic doors, access control systems, cameras, security systems, and other products
• Help keep the office and daily service operations organized and running smoothly

What We’re Looking For:

• Previous administrative, customer service, scheduling, dispatching, or office experience preferred
• Strong communication and customer service skills
• Organized with excellent attention to detail
• Comfortable juggling multiple priorities throughout the day
• Comfortable using computers, email, phones, and business software
• Microsoft Office experience preferred
• Experience with CRM, dispatching, Acumatica, or service-management software is a plus, but not required
• Willingness to learn our products, terminology, and service processes
• Dependable, self-motivated, and able to work both independently and as part of a team
• Valid driver's license and ability to meet company insurability requirements

Join the Wayne Door Team

You're someone who likes helping people, staying organized, and being part of a team where every day can look a little different, we'd love to hear from you.

Requirements

• Previous administrative, customer service, scheduling, dispatching, or office experience preferred
• Strong verbal and written communication skills
• Professional and friendly phone presence
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and changing priorities
• Comfortable using computers, email, phones, and business software
• Microsoft Office experience preferred
• Willingness to learn Door Tech & Security products and terminology
• Dependable, self-motivated, and able to work independently and as part of a team
• Valid driver's license and ability to meet company insurability requirements