Service Coordinator

Aston Carter; Sioux Falls (SD); On-site; USD 30,000 - 36,000; Full time

Job summary

Aston Carter in Sioux Falls, SD is seeking a highly organized Service Coordinator to support daily service operations in a fast-paced environment. You will be the primary point of contact for customers, field personnel, and internal teams, ensuring requests are handled efficiently and communicated clearly.

This contract-to-hire, fully onsite role offers opportunities to manage schedules, work orders, and service activities while delivering outstanding customer service.

Qualifications

• Experience in customer service, scheduling, dispatching, or administrative support.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office and business software systems.
• Detail-oriented with strong data entry and documentation skills.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Coordinate and prioritize incoming service requests.
• Schedule and monitor service appointments to ensure timely completion.
• Communicate updates with customers, technicians, and internal teams.
• Maintain accurate records, work orders, and service documentation.
• Resolve scheduling conflicts and adjust priorities as business needs change.
• Ensure high levels of customer satisfaction through proactive communication and follow-up.
• Support administrative and reporting activities related to service operations.

Skills

Customer service

Scheduling

Dispatching

Organizational skills

Communication

Data entry

Documentation

Teamwork

Independent work

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

CRM

ERP

Work-order systems

Job description

About The Role

We are seeking a highly organized Service Coordinator to support daily service operations in a fast-paced environment. This position serves as a key point of contact for customers, field personnel, and internal teams, ensuring requests are handled efficiently and communicated effectively.

The ideal candidate excels at multitasking, prioritizing competing demands, and delivering exceptional customer service while keeping schedules, work orders, and service activities on track.

Key Responsibilities

• Coordinate and prioritize incoming service requests.
• Schedule and monitor service appointments to ensure timely completion.
• Communicate updates with customers, technicians, and internal teams.
• Maintain accurate records, work orders, and service documentation.
• Resolve scheduling conflicts and adjust priorities as business needs change.
• Ensure high levels of customer satisfaction through proactive communication and follow-up.
• Support administrative and reporting activities related to service operations.

Qualifications

• Previous experience in customer service, scheduling, dispatching, service coordination, or administrative support.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office and business software systems.
• Detail-oriented with strong data entry and documentation skills.
• Ability to work independently and collaboratively in a team environment.

Preferred

• Experience supporting service, operations, logistics, maintenance, construction, or field service teams.
• Familiarity with scheduling, CRM, ERP, or work-order management systems.
• Associate's degree or equivalent experience

Job Type & Location

This is a Contract to Hire position based out of Sioux Falls, SD.

Pay And Benefits

The pay range for this position is $22.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type: This is a fully onsite position in Sioux Falls, SD.
• Application Deadline: This position is anticipated to close on Sep 10, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.