Service Operations Coordinator

Established Glass Services Provider; Raleigh (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Full-time employment

Career growth opportunities

On-the-job training

Job summary

Established Glass Services Provider in Raleigh, NC is seeking a Service Operations Dispatcher Coordinator to be the first point of contact for customers. You will manage incoming calls, schedule appointments, and coordinate technicians to ensure top-quality service.

This full-time role requires strong communication, organizational skills, and computer proficiency with MS Office and scheduling software. You will liaise between customers, technicians, and management to maintain smooth operations.

Qualifications

• Experience in dispatching or scheduling preferred.
• Excellent verbal and written communication.
• Proficient with computers and scheduling software.
• Strong multitasking and time-management skills.
• Collaborative team player with office staff and technicians.

Responsibilities

• Answer high-volume inbound calls for quotes, information, and service.
• Schedule service appointments and dispatch technicians, optimizing routes.
• Provide accurate quotes and explain services to customers.
• Enter customer information, job details, and scheduling notes into the database.
• Coordinate between customers, technicians, and management to ensure smooth workflow.
• Follow up with customers to ensure satisfaction and schedule follow-up appointments.

Skills

Excellent communication

Dispatching experience

Organizational skills

Tech savvy

Team player

Customer service experience

Tools

MS Office

Scheduling software

Job description

Job Description

Job Description

Job Title: Dispatcher Coordinator

Company: Established Glass Services Provider

Location: Youngsville, NC

Job Type: Full-Time

Schedule: Monday to Friday, 8:00 Am - 5:00 Pm or 8:00 Am - 4:00 Pm

Job Summary

Our company is a leading provider of commercial and residential glass services in Raleigh, Wake Forest, and the surrounding areas. We are committed to excellence and uphold a standard of integrity bound by fairness, honesty, and personal responsibility. We are looking for a motivated and organized Service Operations Coordinator to join our team and be the first point of contact for our valued customers. In this role, you will be responsible for managing incoming calls, scheduling appointments, and coordinating our team of skilled technicians to ensure we continue to provide the quality service we are known for.

Key Responsibilities

• Answering Phones: Professionally handle a high volume of inbound calls from customers requesting quotes, information, and service for a variety of glass and windshield needs, including commercial and residential doors, windows, and custom mirrors.
• Scheduling & Dispatching: Efficiently schedule service appointments and dispatch technicians to job sites, optimizing routes to maximize productivity and ensure timely service.
• Customer Service: Provide accurate quotes, explain our services, and address customer inquiries and concerns with a positive and helpful attitude that reflects our commitment to our customers' interests.
• Data Entry: Accurately enter customer information, job details, and scheduling notes into our company database.
• Coordination: Act as the central communication hub between customers, technicians, and management to ensure a smooth workflow from the initial call to job completion.
• Follow-Up: Conduct follow-up calls to ensure customer satisfaction and schedule any necessary follow-up appointments.

Qualifications & Skills

• Experience: Previous experience in a dispatching, customer service, or scheduling role is highly preferred. Experience in the glass, construction, or a similar trade industry is a major plus!
• Communication: Excellent verbal and written communication skills with a clear and professional phone manner.
• Tech-Savvy: Proficient in using computers, including MS Office and scheduling software. Ability to learn new software quickly is essential.
• Organizational Skills: Strong ability to multitask, prioritize tasks effectively, and manage time in a dynamic environment.
• Problem-Solving: A resourceful and proactive approach to resolving scheduling conflicts and customer issues.
• Team Player: A positive attitude and the ability to work collaboratively with our team of technicians and office staff.

Why Join our team?

We are a fast-growing company looking to hire employees to grow along with us. We value our employees and offer a supportive and friendly work environment. We provide:

• Competitive compensation (salary + performance bonuses)
• Full-time, stable employment
• Opportunities for career growth
• On-the-job training and support

Company Description

We are a leading provider of commercial and residential glass services in the greater Raleigh, NC area, built on a reputation for excellence and integrity. We are a fast-growing company looking for dedicated professionals to join our supportive team.