Glass Services Dispatch & Scheduling Pro

Established Glass Services Provider; Raleigh (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Full-time employment

Career growth opportunities

On-the-job training

Job summary

Established Glass Services Provider in Raleigh, NC is seeking a Service Operations Dispatcher Coordinator to be the first point of contact for customers. You will manage incoming calls, schedule appointments, and coordinate technicians to ensure top-quality service.

This full-time role requires strong communication, organizational skills, and computer proficiency with MS Office and scheduling software. You will liaise between customers, technicians, and management to maintain smooth operations.

Qualifications

• Experience in dispatching or scheduling preferred.
• Excellent verbal and written communication.
• Proficient with computers and scheduling software.
• Strong multitasking and time-management skills.
• Collaborative team player with office staff and technicians.

Responsibilities

• Answer high-volume inbound calls for quotes, information, and service.
• Schedule service appointments and dispatch technicians, optimizing routes.
• Provide accurate quotes and explain services to customers.
• Enter customer information, job details, and scheduling notes into the database.
• Coordinate between customers, technicians, and management to ensure smooth workflow.
• Follow up with customers to ensure satisfaction and schedule follow-up appointments.

Skills

Excellent communication

Dispatching experience

Organizational skills

Tech savvy

Team player

Customer service experience

Tools

MS Office

Scheduling software

Job description

Established Glass Services Provider in Raleigh, NC is seeking a Service Operations Dispatcher Coordinator to be the first point of contact for customers. You will manage incoming calls, schedule appointments, and coordinate technicians to ensure top-quality service.

This full-time role requires strong communication, organizational skills, and computer proficiency with MS Office and scheduling software. You will liaise between customers, technicians, and management to maintain smooth operations.