Service Operations Control Analyst

Canon 430exii; Town of Italy (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading technology company is looking for a motivated Service Operations Control Analyst in New York to join their team. In this role, you'll transform operational and financial data into actionable insights using Power BI dashboards to support strategic decision-making in B2B printing services. Responsibilities include data analysis, profitability evaluation, and collaboration with various teams to enhance reporting capabilities. Strong Power BI and data analysis skills are essential.

Qualifications

• Strong hands-on experience with Power BI for dashboard development.
• Solid knowledge of data warehouse modeling using Star/Snowflake schemas.
• Ability to communicate complex metrics clearly to different stakeholders.

Responsibilities

• Design and maintain high-impact dashboards focused on P&L, margin, and service profitability.
• Conduct margin, trend, and root cause analysis to identify cost drivers.
• Collaborate with teams to improve reporting infrastructure and business performance.

Skills

Power BI dashboard development

Data analysis and data wrangling

DAX skills

Data warehouse modeling

Tools

Power BI

ServiceNow

Jira Service Management

BigQuery

Snowflake

Python

R

Job description

• Job Function Specialist

Job Description

We are looking for a motivated and detail-oriented Service Operations Control Analyst to join our Service Business Management team.

In this role, you will transform large-scale operational and financial data (revenue, costs, P&L, SLAs, contract profitability) into clear, actionable insights through advanced dashboards and reporting. Your work will directly support margin analysis, contract evaluation, and strategic decision-making in our B2B printing services business.

Responsibilities

Key Resposibilities:

• Design and maintain high-impact dashboards (mainly Power BI) focused on P&L, margin and service profitability.
• Extract, transform and model data from ERP, databases and ITSM systems.
• Conduct margin, trend and root cause analysis to identify cost drivers and performance gaps.
• Ensure data integrity and standardization of service and financial KPIs.
• Provide insights for budgeting cycles and strategic service reviews.
• Collaborate with Service Delivery, Finance and Technical teams to improve reporting infrastructure and business performance.

Qualifications

• Strong hands‑on experience with Power BI (dashboard development).
• Solid knowledge of data warehouse modeling (Star/Snowflake schemas).
• Advanced DAX (and/or MDX) skills.
• Experience with data analysis and data wrangling techniques.
• Ability to communicate complex metrics clearly to different stakeholders.

Nice to have:

• Experience with ERP/ITSM platforms (e.g., ServiceNow, Jira Service Management).
• Python or R for data preparation/visualization.
• Experience with BigQuery or Snowflake.
• Interest in resource utilization modeling or operational analytics.

• Apply high standards of accuracy
• Plan & organise effectively
• Communicate effectively
• Create insight
• Apply business acumen
• Respond flexibly