Service Operations & Billing Coordinator

Apollo, Inc.; Tigard (OR); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with company match

Paid Time Off

Paid Holidays

Yearly company events

EAP Plan

STD, LTD, & Voluntary Life benefits

Job summary

Apollo, Inc. in Tigard, OR is seeking a Service Administration Assistant to support technicians, manage service orders, and handle invoicing and CRM updates. This role includes taking calls, scheduling, and ensuring documentation is complete.

Ideal candidates have strong accounting, communication, and customer service skills, with proficiency in Microsoft Office. A post-secondary degree is preferred but not required.

Qualifications

• Accounting, communication, and customer service skills required.
• Excellent verbal communication skills: ability to articulate information clearly and confidently.
• Strong written communication skills: proficiency in writing clear, concise, and grammatically correct emails and messages.
• Ability to multi-task in a fast-paced environment.
• Organized and detail-oriented.
• Knowledge of the industry is recommended but not required.
• Computer skills: proficiency in Microsoft Office.

Responsibilities

• Communicate with technicians to support their work schedule.
• Create, schedule, and coordinate service orders; ensure relevant documentation is saved.
• Take incoming customer calls and set up new customers.
• Follow up with service technicians to verify job status and get descriptions of work completed.
• Research and prepare invoices by verifying costs; invoices must be accurate and detailed.
• Submit invoices to customers and ensure customers’ requirements are met.
• Code vendor and subcontractor invoices; ensure costs are captured for invoicing.
• Process timecards.
• Prepare and submit expense reimbursement requests.
• Collections: follow up with customers to request updates on past due invoices.
• Code gas charges.
• Maintain and update customer record manager (CRM) as needed.
• Other duties as assigned, including supporting the Service Department.

Skills

Accounting

Communication

Customer service

Verbal communication

Written communication

Multitasking

Organized

Attention to detail

Office software

Education

Post-secondary degree not required; studies in accounting, business, finance, or math preferred

Tools

Microsoft Office

Job description

Apollo, Inc. in Tigard, OR is seeking a Service Administration Assistant to support technicians, manage service orders, and handle invoicing and CRM updates. This role includes taking calls, scheduling, and ensuring documentation is complete.

Ideal candidates have strong accounting, communication, and customer service skills, with proficiency in Microsoft Office. A post-secondary degree is preferred but not required.