Service Operations Associate

Truedirectionhi; North Charleston (SC); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Training and ongoing guidance

Access to industry tools and resources

Opportunities to develop travel-indust

Job summary

Truedirectionhi is seeking a Service Operations Associate to support day-to-day client service and coordination within a travel-focused environment. The role emphasizes organization, communication, research, and ensuring details are handled accurately and efficiently.

You will assist with coordinating client requests, organizing trips, researching options, and communicating with clients and industry partners.

Qualifications

• Must be organized and dependable.
• Excellent communication and customer service mindset.
• Detail oriented with strong follow-up and record-keeping.
• Comfortable managing multiple priorities in a remote setting.

Responsibilities

• Coordinate client requests and service needs.
• Organize schedules, records, and trip information.
• Research travel options and resources.
• Communicate with clients and industry partners.
• Monitor updates, confirmations, and changes.
• Maintain accurate and organized information.
• Resolve routine questions and requests.
• Support day-to-day service operations.

Skills

Organizational skills

Communication skills

Attention to detail

Client service

Multitasking

Remote work

Software learning

Industry experience not required

Job description

Are you organized, dependable, and someone who enjoys keeping details on track?

We're seeking a Service Operations Associate to support day to day client service and coordination activities within a travel focused environment. This role is centered around organization, communication, research, and making sure important details are handled accurately and efficiently.

What You'll Do:

• Assist with coordinating client requests and service needs
• Organize schedules, records, and important trip information
• Research travel related options and resources
• Communicate with clients and industry partners
• Monitor updates, confirmations, and changes
• Help maintain accurate and organized information
• Assist with resolving routine questions and requests
• Support smooth day to day service operations

What We're Looking For:

• Strong organizational and communication skills
• Reliable and detail oriented
• Professional and friendly approach to client service
• Comfortable managing multiple priorities
• Able to work independently in a remote environment
• Comfortable learning new software and systems
• Previous industry experience is not required

What We Provide:

• Fully remote work environment
• Flexible scheduling
• Training and ongoing guidance
• Access to industry tools and resources
• Opportunities to develop professional experience within the travel industry

Eligibility:

Applicants must be legally authorized to work in the United States, United Kingdom, Australia, or Mexico.