Service Operations Associate

Pavion; Lee's Summit (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equal opportunity employer

Job summary

Pavion is seeking a talented and motivated Service Operations Associate to join our security business unit in Lee's Summit, Missouri. This role supports project closeout by auditing documentation, ensuring compliance and quality, and coordinating with billing and operations to keep workflows accurate.

The ideal candidate has 0–3 years of business or customer service experience, strong problem solving and communication skills, and good data entry with MS Excel, Outlook and Word.

Qualifications

• 0–3 years prior business or customer service experience
• Strong problem solving skills
• Strong written and verbal communication skills
• Strong data entry skills

Responsibilities

• Audits project documentation from the project management team to verify accuracy, compliance, and quality standards
• Submits final invoicing to the billing department and resolves discrepancies using analytical methods, producing clear customer reports
• Precisely enters and maintains data in Microsoft Dynamics Business Central and Excel while supporting cross‑department collaboration for project closeout

Skills

Problem solving

Written communication

Data entry

Teamwork

Tools

MS Excel

Outlook

Word

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Operations Associate to join our security business unit.

Primary Responsibilities:

• Ensures operational accuracy and efficiency by auditing completed projects from the project management team to verify documentation, compliance, and quality standards


• Responsible for submitting final invoicing to the billing department, researching and resolving discrepancies using a variety of analytical and problem‑solving methodologies, and creating clear, accurate customer reports.


• Must precisely enter and maintain data in Microsoft Dynamics Business Central and Excel while collaborating closely with multiple departments to support seamless project closeout and continuous operational improvement.

Basic Qualifications:

• 0-3 years prior business or customer service related experience


• Strong problem solving skills


• Strong written and verbal communication skills


• Strong data entry skills


• Basic MS Excel, Outlook and Word knowledge


• Basis PC Hardware, Networking, CCTV, Access Control and Alarm knowledge a plus


• Ability to work effectively with others as well as independently


• Team player, flexible and resourceful


• Ability to prioritize workload


• Ability to work in a fast paced environment

Pay Range-

The hourly pay range for this position is $20.00-$25.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at [e-mail] . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.