Service Operations Analyst

myGwork - LGBTQ+ Business Community; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented service operations analyst to enhance efficiency and drive revenue growth. In this remote role, you will leverage your expertise in data analysis and operational performance to streamline processes and maximize profitability. The position involves mastering CRM and ERP systems to provide insights that support strategic planning. Join a forward-thinking company that values diversity and is committed to sustainability objectives, making a significant impact in the energy distribution sector. If you are passionate about continuous improvement and ready for your next career step, this opportunity is for you.

Qualifications

• 2+ years in service operations or 5+ years equivalent experience.
• Proficiency in data analysis tools and CRM/ERP systems.

Responsibilities

• Analyze and optimize service operations to enhance efficiency.
• Develop dashboards and reports tracking revenue and performance.

Skills

Data Analysis

Budget Management

Continuous Improvement

Operational Performance Tracking

Education

Bachelor’s degree in Business or Finance

Tools

Salesforce

SAP

ServiceNow

Excel

SQL

Power BI

Job description

Your role and responsibilities

In this role, you will have the opportunity to be responsible for analyzing and optimizing service operations to enhance efficiency, drive revenue growth, and improve overall service performance. Each day, through monitoring operational data, identifying trends, and implementing strategies, you will work to streamline processes and maximize profitability. You will also showcase your expertise by ensuring compliance with industry standards and company policies, while providing insights to support decision-making and strategic planning. The work model for the role is: remote. This role is contributing to the Electrification Smart Power division in the United States. You will be mainly accountable for:

1. Providing input on annual budget and insights to Service Managers to address cost-related issues as necessary, to manage operations within the allocated budget and resources.
2. Mastering CRM and ERP systems (e.g., Salesforce, SAP, or ServiceNow) to provide data analytics and visualizations.
3. Developing and maintaining dashboards, reports, and visualizations that track revenue, operational performance, and customer trends.
4. Fostering a culture of continuous improvement behaviors, methodology, and processes within the organization.

Qualifications for the role

• Bachelor’s degree in Business, Finance, or a related field with 2+ years experience in service operations or 5+ years of equivalent work experience in service operations, financial analysis, or a related role.
• Proficiency with CRM and ERP systems (e.g., Salesforce, SAP, or ServiceNow) is preferred.
• Proficiency in data analysis tools such as Excel, SQL, Power BI, etc.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. We look forward to receiving your application.

Equal Employment Opportunity and Affirmative Action at ABB: ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.