Service Operations Analyst

AutoNation; Fort Lauderdale (FL); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Paid maternity benefits

Associate purchasing/discount programs

YouDecide deals

Job summary

AutoNation, headquartered in Fort Lauderdale, is seeking an Onsite Service Operations Analyst to support the After-Sales team. You will work with CDK, CDK Service, COSA, myKaarma, Xtime, FSR+, and Excel to analyze performance and generate reports for leadership.

The role requires 2–5 years of automotive experience, strong communication skills, and a customer-service mindset. Competitive compensation and benefits accompany this position.

Qualifications

• High school diploma required.
• Knowledge of automotive service, dealership experience preferred.
• Excellent written and verbal communication skills.
• Basic knowledge of Excel and ability to learn quickly.
• Preferred: CDK and various After-Sales tools.
• Experience in customer service/support and understanding of internal customers.
• 2–5 years of automotive experience.

Responsibilities

• Interact with store personnel, leadership, and corporate departments.
• Support configuration changes to tools with stores and Service Advisors.
• Analyze store performance and prepare management reports.
• Collect, analyze, and summarize information and trends for special reports.
• Contribute to team effort by achieving related results.
• Other duties as assigned.

Skills

Communication skills

Automotive service knowledge

Customer service experience

Excel basics

Education

High school diploma

Tools

CDK

CDK Service

Xtime

COSA

myKaarma

FSR+

Comm360

RPR

Excel

Job description

The Service Operations (After-Sales) Analyst works closely with the larger After-Sales Team to support dealerships in delivering excellent customer experience. The Analyst will work with a number of tools used in daily operations, including CDK, CDK Service, Online Appointment Schedulers (COSA, myKaarma, Xtime, FSR+), Customer Engagement Platform, Comm360, and RPR. In addition, the Analyst will be required to use Excel and other software to analyze data.

This is an onsite position based at our corporate headquarters in Fort Lauderdale, FL. Compensation: The anticipated pay range is $27.00-$29.00 per hour, depending on experience, qualifications, and relevant skills.

Job Responsibilities

• Interact with all parts of the organization, from store personnel and leadership to assorted corporate departments (Operations, Marketing, IT, Data Analytics)
• Work with stores and Service Advisors to support configuration changes to assorted tools
• Analyze store performance and prepare reports for management
• Prepare special reports by collecting, analyzing, and summarizing information and trends
• Contribute to team effort by accomplishing related results as needed
• Other duties as assigned

Qualifications

• Required: High school diploma required
• Knowledge of and experience in automotive service, primarily in the dealership space
• Excellent communication skills, both written and verbal
• Basic knowledge of Excel with the ability to learn quickly
• Preferred: Some knowledge of CDK and assorted After-Sales tools
• Experience in customer service/support, with an understanding of the importance of the "internal customer"
• 2-5 years of automotive experience

Benefits and Perks

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Company Culture & Diversity

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.

We value innovation, teamwork, and a commitment to making a positive impact in the world. At AutoNation, what drives you, drives us. We're looking for passionate and committed people to bring their drive to our team to help drive a peerless Customer experience.

We believe that together, we can create a brighter future for everyone. We are in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. We're not just interested in keeping up with the times - we are dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver's seat.