Service Warranty Admin

AutoNation; Panama City (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health/dental/vision insurance

Maternity benefits

Employee discounts on vehicles, parts,

YouDecide discounts

Job summary

AutoNation is seeking a Service Warranty Administrator to review and complete warranty claims, ensuring accurate submission and proper documentation across warranty processes.

You will process claims by the next business day after RO close, resolve corrections, and maintain strong relationships with warranty representatives while supporting service teams. A strong customer service mindset and automotive knowledge are essential for success.

Qualifications

• High school diploma or the equivalent.
• Ability to effectively communicate verbally and in writing.
• Ability to confront and resolve difficult customer service situations.
• Demonstrated customer service skills.
• Ability to read and comprehend written instructions and information.
• General knowledge of automotive parts and vehicle mechanical operations.
• Two years of experience in a automotive dealership.
• Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test.

Responsibilities

• Process all claims by next business day following RO close date.
• Handle and resolve all claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's designated warranty representatives.
• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.
• Analyze problems, identify trends and develop strategies for maximizing claim process.
• Flag the technicians for the hours earned on the service they performed.
• Check each repair order against the vehicles service history to avoid duplicate claims.
• Provide a weekly report to the service manager regarding claim status.
• Report any fraudulent manipulation of warranty claims.
• Provide parts manager with updated parts listing on a weekly basis.
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
• Assist service consultants in closing all open warranty RO's.
• Assist service consultants and technicians with any warranty questions.
• Assist with special projects, audits and reports as requested.
• Review and manage all aging schedules and reports.
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed.

Skills

Verbal & written communication

Customer service

Reading comprehension

Automotive knowledge

Education

High school diploma

Job description

The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

What are the day-to-day responsibilities?

• Process all claims by next business day following RO close date
• Handle and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
• Analyze problems, identify trends and develop strategies for maximizing claim process
• Flag the technicians for the hours earned on the service they performed
• Check each repair order against the vehicles service history to avoid duplicate claims
• Provide a weekly report to the service manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Provide parts manager with updated parts listing on a weekly basis
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
• Assist service consultants in closing all open warranty RO's
• Assist service consultants and technicians with any warranty questions
• Assist with special projects, audits and reports as requested
• Review and manage all aging schedules and reports
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed

What are the requirements for this job?

• High school diploma or the equivalent
• Ability to effectively communicate verbally and in writing
• Ability to confront and resolve difficult customer service situations
• Demonstrated customer service skills
• Ability to read and comprehend written instructions and information
• General knowledge of automotive parts and vehicle mechanical operations
• Two years of experience in a automotive dealership
• Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.

With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.

We welcome candidates from all backgrounds who are passionate about making a positive impact.

Even if you do not meet every requirement, we encourage you to apply.

Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

We value innovation, teamwork, and a commitment to making a positive impact in the world.

At AutoNation, what drives you, drives us.

We're looking for passionate and committed people to bring their drive to our team to help drive a peerless Customer experience.

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150.

But that's just the beginning.

We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.

At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge.

We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat.

We believe that together, we can create a brighter future for everyone.