Field Service Technician – NYC Chemstar WATER

Chemstar WATER; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Chemstar WATER is seeking a Field Service Technician in New York City to maintain and optimize cooling systems, boilers, cooling towers, potable systems, direct evaporative cooling equipment, and heat exchangers, ensuring water quality and uptime.

You will conduct water testing, analysis, and consultation with our Technical and Commercial teams to exceed customer expectations while adhering to safety protocols and professional standards.

Qualifications

• 2 year industrial degree or 3+ years of water treatment/field service experience.
• Ability to lift 50 lbs, work in hot environments, and climb ladders to rooftops.
• Valid driver's license and U.S. citizenship - required for government sites.
• Strong problem solving in ambiguous situations and openness to feedback.
• Excellent written and verbal communication.

Responsibilities

• Execute the scope of work for each customer site, planning visits with the right PPE, parts, and chemicals.
• Test, analyze, and document water samples in the Chemstar online reports app, adjusting chemical feed rates as needed.
• Service and maintain equipment, including pumps, chemical tanks, controllers, boilers, and cooling towers.
• Build relationships with customers at every level, from operators to decision-makers, identifying improvement opportunities and growth.
• Manage chemical inventory and handle chemicals at customer sites to minimize delivery frequency.
• Follow all safety protocols at Chemstar WATER and customer locations.
• Submit service and lab reports within 24 hours, respond to communications within one business day, and address missed services within 48 hours.
• Maintain a clean, professional company vehicle and keep your digital calendar current.

Skills

Problem solving

Communication skills

Growth mindset

Integrity

AWT standards familiarity

Plumbing basics

Electrical basics

Driver's license

U.S. citizenship

Education

2-year industrial degree

Job description

Reports to: Field Service Manager Location: New York City Job Type: Full-Time Exempt

About Chemstar WATER

Founded in 1999, Chemstar WATER is a leader in industrial water treatment, serving data centers, industrial facilities, power plants, healthcare, government, and food and beverage manufacturers. We protect customer assets, optimize water and energy use, and uphold the highest health and safety standards. Named a Top Workplace by the Baltimore Sun in 2021.

Our vision is a world where every drop of water is treated with care. We dedicate 1% of profits and 1% of employee time to our local communities, and we invest heavily in employee growth, whether the path is individual contributor to manager, technical to commercial, or subject matter expert.

The Role

The Field Service Technician is the face of Chemstar WATER to our customers. You will maintain and optimize cooling systems, boilers, cooling towers, potable systems, direct evaporative cooling equipment, and heat exchangers, ensuring water quality and equipment uptime. You will conduct water testing, analysis, and consultation, working closely with our Technical and Commercial teams to exceed customer expectations.

What You'll Do

• Execute the scope of work for each customer site, planning visits with the right PPE, parts, and chemicals
• Test, analyze, and document water samples in the Chemstar online reports app, adjusting chemical feed rates as needed
• Service and maintain equipment, including pumps, chemical tanks, controllers, boilers, and cooling towers
• Build relationships with customers at every level, from operators to decision-makers, identifying improvement opportunities and growth
• Manage chemical inventory and handle chemicals at customer sites to minimize delivery frequency
• Follow all safety protocols at Chemstar WATER and customer locations
• Submit service and lab reports within 24 hours, respond to communications within one business day, and address missed services within 48 hours
• Maintain a clean, professional company vehicle and keep your digital calendar current

What Success Looks Like

100% testing and reporting compliance, strong customer relationships across every account, accurate documentation that supports proper billing, and clear communication of risks when customers delay recommended actions.

What You Bring

• 2 year industrial degree or 3+ years of water treatment or field service experience
• Strong problem solving in ambiguous situations
• Openness to feedback and a drive to learn
• Innate desire to do the right thing
• Familiarity with Association of Water Technologies testing standards, or willingness to learn, plus basic plumbing and electrical skills
• Excellent written and verbal communication
• Ability to lift 50 lbs, work in hot environments, and climb ladders to rooftops
• Clean background - required for government sites
• Valid driver's license and U.S. citizenship - required for government sites