Service Operations Admin & Billing Lead

Nations Roof, LLC; City of Yonkers (NY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off (PTO)

Comprehensive benefits package

Job summary

Nations Roof, LLC is seeking an Office Manager to support service operations in Yonkers, NY. This in-office role focuses on contract administration, project documentation, invoicing, and customer account management across multiple software platforms.

The ideal candidate will handle CRM data integrity, ensure documentation accuracy, manage billing and collections, and coordinate with service managers and accounting to support successful project completion.

Qualifications

• Experience in office administration and service operations.
• Strong focus on customer service and billing processes.
• Proficient with CRM systems and document management.

Responsibilities

• Administer service contracts, maintenance agreements, purchase orders and work authorizations.
• Manage CRM data, accounts, and project records; ensure data integrity.
• Handle invoicing, collections follow-up, and billing compliance.
• Coordinate warranties, notices, and documentation with customers and vendors.
• Provide professional communication with customers via phone and email.
• Assist in onboarding and account setup for customers; maintain relationships.

Skills

Customer service

Accounts receivable

Invoicing

CRM administration

Data entry

Communication

Follow-up collections

Tools

Salesforce

Jobba

Data Forma

Job description

Nations Roof, LLC is seeking an Office Manager to support service operations in Yonkers, NY. This in-office role focuses on contract administration, project documentation, invoicing, and customer account management across multiple software platforms.

The ideal candidate will handle CRM data integrity, ensure documentation accuracy, manage billing and collections, and coordinate with service managers and accounting to support successful project completion.