Service &Office Coordinator

Impact Environmental Group; Auburn (WA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in environmental services is seeking a Service & Office Coordinator to manage service operations and ensure customer satisfaction. The ideal candidate will have strong communication and problem-solving skills, with the ability to thrive in a fast-paced, remote work environment. Responsibilities include dispatching technicians, creating service orders, and maintaining communication with clients and vendors. This full-time role offers a competitive salary and comprehensive benefits package.

Benefits

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Prior remote work experience required.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong computer skills.

Responsibilities

• Coordinate service resources by dispatching and assigning technicians.
• Create accurate service orders and interact with customers.
• Monitor technician performance and ensure compliance with KPIs.

Skills

Communication skills

Critical thinking

Problem-solving skills

Customer service-oriented

Detail-oriented

Dispatching experience

Tools

Customer relationship management

Job description

Join to apply for the Service & Office Coordinator role at Impact Environmental Group

Job Description: The ideal candidate for the Service Coordinator role will be a highly organized, detail-oriented individual with excellent time management and communication skills. This person should be comfortable working in a fast-paced environment, capable of managing multiple tasks at once, and able to interact professionally with both customers and technicians via phone and email.

The role requires strong critical thinking, problem-solving skills, and the ability to stay composed under pressure. The candidate should also demonstrate a proactive approach and the flexibility to work independently or collaboratively as part of a team.

Responsibilities

1. Coordinate service resources by dispatching and assigning technicians to mechanical service repairs
2. Create accurate and detailed service orders to ensure technicians have the necessary information to complete repairs
3. Interact with customers to ensure service orders are properly created and dispatched in a timely manner, meeting customer SLAs
4. Generate repair quotes based on technician feedback
5. Maintain ongoing communication with technicians throughout the day to effectively schedule manpower and meet customer needs
6. Serve as the single point of contact for customers, vendors, and technicians, providing timely and accurate responses to inquiries
7. Follow up on pending repairs to ensure timely processing and payment
8. Monitor technician performance and ensure compliance with agreed-upon KPIs
9. Assist in identifying capacity gaps and sourcing new service providers as needed
10. Ensure internal processes and procedures are followed to meet client SLAs
11. Answer and transfer incoming phone calls professionally and efficiently
12. Collaborate with other departments to support company operations and initiatives
13. Maintain organized filing systems, databases, and office supply inventories
14. Handle incoming and outgoing mail and deliveries
15. Assist with new employee onboarding and orientation
16. Support inventory management and coordination of site deliveries
17. Schedule and coordinate site visits
18. Partner with the leadership team to help drive company-wide initiatives

Qualifications

1. Prior remote work experience required
2. Excellent communication skills (written, verbal, interpersonal)
3. Proficiency in customer interaction and vendor management
4. Critical thinking and problem-solving skills
5. Strong computer skills
6. Ability to prioritize and manage multiple projects simultaneously
7. Detail-oriented and accurate in data entry
8. Customer service-oriented approach
9. Ability to maintain composure in a fast-paced environment
10. Dispatching Experience

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift

Experience

• Customer relationship management: 2 years (Required)

Work Location: Remote

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative