Customer Service Representative - Field Diesel Technician

ZipRecruiter; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in motorcoach innovation is seeking a Customer Service Representative for the Northeast region. This remote role involves providing technical support and building relationships with fleet operators. Ideal candidates have extensive experience in the motorcoach industry and strong customer service skills. Join our team and contribute to our commitment to excellence!

Benefits

Competitive compensation

Group insurance benefits

401k with 6% company match

Company-paid STD, LTD, and life insurance

Paid time off, sick leave, holidays, and birthday off

Qualifications

• Minimum 5 years of experience in motorcoach or heavy-duty vehicle industry.
• Strong understanding of electrical systems and troubleshooting.

Responsibilities

• Provide on-site and remote support for post-delivery inspections.
• Coordinate warranty claims and manage customer cases in Salesforce.
• Travel throughout the Northeast region to customer sites.

Skills

Customer Service

Technical Support

Communication

Time Management

Organization

Tools

Salesforce

Diagnostic Tools

Job description

Job Description Customer Service Representative – Northeast Region
Remote (Must reside in NY, NJ, PA, CT, or MA)
Field-Based | Full-Time | Global OEM | Travel Required

About Temsa North America
Temsa is a global leader in the design and manufacturing of motorcoaches and buses, with a growing presence across North America. As an OEM committed to delivering exceptional vehicles and after-sales support, we are building a team of passionate professionals dedicated to supporting operators in the field.

The Opportunity
We are hiring a Customer Service Representative (CSR) to support our customers in the Northeast U.S. This remote, field-based role involves providing technical support, warranty coordination, post-delivery inspections, and building strong relationships with fleet operators and service partners.

The ideal candidate has experience in the motorcoach or commercial vehicle industry, is comfortable working independently, and excels in a customer-facing role where technical knowledge and responsiveness are crucial.

Key Responsibilities

1. Provide on-site and remote support for post-delivery inspections, service issues, and technical concerns
2. Coordinate warranty claims and field campaigns with internal departments
3. Log and manage customer cases in Salesforce, maintaining accurate service records
4. Assist with service bulletin implementation and technical training as needed
5. Represent Temsa professionally during customer visits, events, and delivery walkarounds
6. Travel throughout the Northeast region to customer sites as required

Required Qualifications

1. Minimum 5 years of experience in the motorcoach, transit bus, or heavy-duty vehicle industry
2. Strong understanding of electrical systems, pneumatic components, and troubleshooting in the field
3. Familiarity with Cummins engines, Allison transmissions, and diagnostic tools
4. Knowledge of J1939 communication protocols is a plus
5. Excellent communication, documentation, and customer service skills
6. Ability to work independently with strong time management and organization
7. Commercial Driver’s License with passenger endorsement or ability to obtain one

Candidate Location
Candidates must reside in NY, NJ, PA, CT, or MA

Job Type & Compensation

• Full-time
• Pay dependent on experience (D.O.E.)

Benefits

• Competitive compensation
• Group insurance benefits
• 401k with 6% company match
• Company-paid STD, LTD, and life insurance
• Paid time off, sick leave, holidays, and birthday off

Equal Employment Opportunity Statement

Temsa North America Inc. (TNA) is a drug-free workplace committed to equal employment opportunities for all employees. We provide a work environment free of discrimination and harassment and do not discriminate based on creed, expression, ancestry, marital status, or military status in any activities or operations.

Join our team and be part of an industry leader in motorcoach innovation and service! Apply today!