Customer Service Representative Field Diesel Technician

Temsa North America INC; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in motorcoach innovation seeks a Customer Service Representative for the Northeast U.S. This remote role involves providing technical support and building strong relationships with fleet operators. The ideal candidate has extensive experience in the vehicle industry and excels in customer-facing roles.

Benefits

401(k) Matching

Company Car

Health Insurance

Paid Time Off

Training & Development

Qualifications

• Minimum 5 years of experience in the motorcoach or heavy-duty vehicle industry.
• Strong understanding of electrical systems and troubleshooting.

Responsibilities

• Provide on-site and remote support for technical concerns.
• Coordinate warranty claims and manage customer cases in Salesforce.

Skills

Communication

Time Management

Organization

Tools

Salesforce

Diagnostic Tools

Job description

Benefits:

401(k)

401(k) matching

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Customer Service Representative – Northeast Region

Remote (Must reside in NY, NJ, PA, CT, or MA)

Field-Based | Full-Time | Global OEM | Travel Required

About Temsa North America

Temsa is a global leader in the design and manufacturing of motorcoaches and buses, with a fast-growing presence across North America. As an OEM committed to delivering exceptional vehicles and unmatched after-sales support, we’re building a team of passionate professionals who take pride in supporting operators in the field.

The Opportunity

We are hiring a Customer Service Representative (CSR) to support our customers in the Northeast U.S. region. This is a remote, field-based role responsible for providing hands-on technical support, warranty coordination, post-delivery inspections, and building strong relationships with fleet operators and service partners.

The ideal candidate has experience in the motorcoach or commercial vehicle industry, is comfortable working independently, and thrives in a customer-facing role where technical knowledge and responsiveness make a direct impact.

Key Responsibilities

Provide on-site and remote support for post-delivery inspections, service issues, and technical concerns

Coordinate warranty claims and field campaigns with internal departments

Log and manage customer cases in Salesforce, maintaining accurate service records

Assist with service bulletin implementation and technical training when needed

Represent Temsa professionally during customer visits, events, and delivery walkarounds

Travel throughout the Northeast region to customer sites as needed

Required Qualifications

Minimum 5 years of experience in the motorcoach, transit bus, or heavy-duty vehicle industry

Strong understanding of electrical systems, pneumatic components, and field troubleshooting

Familiarity with Cummins engines, Allison transmissions, and standard diagnostic tools

Working knowledge of J1939 communication protocols is a plus

Excellent communication, documentation, and customer service skills

Comfortable working independently, with strong time management and organization

Commercial Driver’s License with passenger endorsement, or the ability to obtain one

Preferred Candidate Location

Candidates must reside in New York, New Jersey, Pennsylvania, Connecticut, or Massachusetts

Job Type & Compensation

Job Type: Full-time

Pay: Dependent on experience (D.O.E.)

Benefits

Competitive compensation

Group insurance benefits

401k with a 6% company match

Company-paid STD, LTD, and life insurance

Paid time off, sick time, holidays, and birthday off

Equal Employment Opportunity Statement

TEMSA North America Inc. (TNA) is a drug-free workplace committed to equal employment opportunities for all employees. TNA provides a work environment free of discrimination and harassment and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations.

Join our team and be part of an industry leader in motorcoach innovation and service! Apply today!

Flexible work from home options available.