Online Hotel and Resort Reservationist | Entry Level – Remote

Destination Knot; Boston (MA); Remote; USD 35,000 - 45,000; Full time

Job summary

Destination Knot is seeking a highly motivated Online Hotel and Resort Reservationist for a remote, entry-level position. This role involves assisting clients with hotel bookings, providing customer support, and learning about the travel industry. Ideal candidates are passionate about travel, possess strong communication skills, and are eager to learn.

Benefits

Flexible, remote work opportunity

Travel industry training and onboarding support

Access to exclusive travel perks and hotel discounts

Opportunities for growth and advancement

Supportive team culture and ongoing mentorship

Qualifications

• Strong communication and customer service skills.
• Basic computer proficiency and willingness to learn booking systems.
• High attention to detail and ability to stay organized.

Responsibilities

• Assist clients with booking hotels and resorts for personal and group travel.
• Research and recommend accommodations based on client preferences.
• Provide outstanding customer service via phone, email, and messaging platforms.

Skills

Communication

Customer Service

Attention to Detail

Job description

Job Title:
Online Hotel and Resort Reservationist | Entry Level – Remote

About Destination Knot:
Destination Knot is a modern travel planning company dedicated to creating stress-free and memorable getaways. We specialize in curating hotel and resort stays that match our clients’ preferences, budget, and lifestyle. From romantic retreats to family vacations, our goal is to ensure every trip starts with the perfect stay.

Position Overview:
We’re looking for a highly motivated and customer-focused Online Hotel and Resort Reservationist to join our team. This entry-level position is ideal for individuals who are passionate about travel and eager to learn the ins and outs of hotel and resort booking. As a remote team member, you’ll assist clients with hotel research, reservations, and travel support—no previous industry experience required.

Key Responsibilities:
Assist clients with booking hotels and resorts for personal and group travel

Research and recommend accommodations based on client preferences

Confirm reservations and provide clients with necessary booking details and documentation

Handle questions, special requests, and reservation changes in a professional manner

Learn to navigate booking platforms and supplier tools efficiently

Provide outstanding customer service via phone, email, and messaging platforms

Stay informed about destination trends, hotel features, and current travel promotions

Qualifications:
No Prior Travel Industry Experience Required—training Provided
Strong communication and customer service skills

Basic computer proficiency and willingness to learn booking systems

High attention to detail and ability to stay organized

Positive attitude, professionalism, and reliability

Must be 18 years or older with access to a computer and stable internet connection

Passion for travel and helping others

What We Offer:
Flexible, remote work opportunity

Travel industry training and onboarding support

Access to exclusive travel perks and hotel discounts

Opportunities for growth and advancement

Supportive team culture and ongoing mentorship

Work Environment:
This is a remote position with flexible scheduling options. You’ll work independently while being part of a collaborative and enthusiastic team that values learning and service.