Service Offer Design Intern

Philips; Cambridge (MA); On-site; USD 36,000 - 63,000; Full time

Job summary

Philips in Cambridge, MA is offering a paid 3-month internship for students pursuing BS or MS degrees to gain hands-on experience in healthcare technology and service design. You'll help design service offers, analyze data, document journeys, and support launch readiness while learning from leaders across marketing, product management and operations.

This role emphasizes clear communication, collaboration across functions, and adherence to privacy and security requirements; on-site presence is

Qualifications

• Pursuing a bachelor’s or master’s degree in business, marketing, product management, engineering, healthcare administration, data analytics, or a related field.
• Basic data analysis and comfort with spreadsheets, presentations, and written documents.
• Interest in healthcare technology, services, customer experience, innovation, or product management.

Responsibilities

• Assist design and refine Philips service offers through research, data analysis, and clear offer-design materials.
• Support business cases, pilot planning, and launch readiness to improve service value and customer experience.
• Document customer journeys, service workflows, requirements, and decisions while tracking project milestones.

Skills

Data analysis

Spreadsheets

Presentations

Collaboration

Education

Pursuing Bachelor’s/Master’s degree

Job description

Are you interested in an Internship opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) and/or graduate (MS) degree to participate in 3 month paid intern opportunities at our site in Cambridge. Through this role you will gain meaningful, hands‑on experience working for a HealthTech company.

Your role:

• Help design and refine Philips service offers for the North American healthcare market through customer and market research, data analysis, and clear offer‑design materials. Support business cases, pilot planning, and launch readiness to improve service value and the customer experience.
• Join the North America Services and Solutions Marketing team supporting Diagnosis & Treatment businesses, collaborating with offer management, marketing, sales, service operations, finance, and business stakeholders. Help document customer journeys, service workflows, requirements, and decisions while tracking project milestones and follow‑up actions.
• Gain hands‑on experience in product management and offer design, with coaching from experienced leaders and exposure to the service‑offer lifecycle from insight and concept through validation and launch planning. Strengthen your business analysis, stakeholder management, communication, and executive‑presentation skills through a meaningful healthcare services project.

You're the right fit if:

• You are currently pursuing a bachelor’s or master’s degree in business, marketing, product management, engineering, healthcare administration, data analytics, or a related field.
• Your skills include basic data analysis and comfort working with spreadsheets, presentations, and written documents. You can organize information, identify patterns, and summarize complex topics in clear recommendations for different audiences.
• You are interested in healthcare technology, services, customer experience, innovation, or product management. Prior internship, project, research, or team experience is helpful but not required.
• You communicate clearly in writing and conversation and enjoy collaborating across functions and locations. You ask thoughtful questions, take initiative, and welcome feedback.
• You bring attention to detail, dependable follow‑through, and the ability to manage multiple assignments with guidance. You are ready to follow Philips quality, privacy, compliance, and information‑security requirements when handling project information.

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in (Massachusetts) Bachelor Level: $26 – 30 an hour, Masters Level $33.00 to $46.00, plus overtime eligible. The actual base pay offered may vary within the posted ranges depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity.

Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.