Intern-Customer Experience Analytics (Health Systems Strategy and Growth) Nashville, TN-Summer 2027

Philips; Nashville (TN); On-site; USD 36,000 - 63,000; Full time

Job summary

Philips is seeking an Intern-Customer Experience in Cambridge, MA for Summer 2027, offering hands-on exposure to marketing mix including analytics, branding, and product strategy. You will use AI-powered tools to analyze feedback and generate actionable insights.

This paid internship welcomes undergraduates and graduates, with opportunities to collaborate across marketing, service, and customer support teams, contributing to initiatives that improve customer experiences while gaining real-world

Qualifications

• Pursuing a bachelor's or master's degree in CS, data science, engineering, AI/ML marketing, UI/UX or business.
• Demonstrated leadership, teamwork, and strong communication.
• Comfortable in a fast-paced environment and eager to learn how data and AI drive decisions.
• Proficient with Microsoft Office tools.

Responsibilities

• Leverage AI-powered tools to analyze customer feedback and derive insights.
• Use AI analytics platforms to interpret unstructured data for patterns.
• Collaborate with marketing, service and support teams to share best practices.
• Support initiatives that connect frontline staff with customers.
• Monitor the closed loop process for customer feedback and drive improvements.

Skills

Leadership

Teamwork

Strong communication

Organizational skills

Education

Bachelor's or Master's in CS/DS/Engineering/AI-ML Marketing/UI-UX/Business

Tools

Excel

PowerPoint

Word

Outlook

Job description

Job Title

Intern-Customer Experience (Health Systems Strategy and Growth) Cambridge, MA-Summer 2027

Job Description

Are you interested in an Internship opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) and/or graduate (MS) degree to participate in 3- month paid intern opportunities at our site in Cambridge or Nashville. Interns will gain firsthand exposure to the complete Marketing mix including Advertising, Analytics, Account Based Marketing, Branding, Campaign Planning, Communications, Digital and Ecommerce, Product Launch and Strategy. You will be challenged with varying tasks and projects that are critical to the Marketing function at Philips and you will be given the opportunity to provide strategic business recommendations based on your learning.

Your role:

• Leverage AI-powered tools to analyze customer feedback, identify trends, and generate actionable insights that inform marketing and service strategies.
• Harness advanced AI-powered analytics platforms to process and interpret unstructured data sources to uncover patterns and actionable insights that drive marketing and service strategies.
• Collaborate with marketing, service, and customer support teams to identify and share best practices for customer engagement.
• Support initiatives that foster direct connection between frontline staff and customers.
• Assist with the monitoring of the closed loop process for customer feedback. Engage with internal stakeholders through improvement initiatives and feedback sessions.

You're the right fit if:

• Currentlypursuing a bachelor's or master's degree in Computer Science, Data Science, Engineering , AI/ML Marketing, UI/UX or Business
• Demonstrated leadership, teamwork, strong communication and organizational skills. Willing to take initiative, ask questions, and propose creative solutions to real business challenges.
• Comfortable working in a fast-paced, feedback-driven environment. Interested in learning and exploring new ways to measure and improve customer experience
• You are open to exploring how data and AI can drive better decision-making and customer outcomes. Strong computer skills (Excel, PowerPoint, Word, Outlook)
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position is

The pay range for this position in (Massachusetts) Bachelor Level: $26 - 30 an hour, Masters Level $33.00 to $46.00, plus overtime eligible.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Details about our benefits can be found here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.