System Administrator

Belcan LLC; Arlington (VA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health care

Dental insurance

401(k)

Paid time off

Job summary

A federal government service provider seeks a Systems Administrator in Arlington, VA. This role focuses on Tier 1 and Tier 2 support, installation of hardware/software, and ensuring security compliance. Ideal candidates will have at least three years of experience and strong communication skills. A competitive salary of $85,000 to $95,000 is offered with comprehensive benefits.

Qualifications

• 3+ years of system administration experience preferred.
• Proven ability maintaining Microsoft Windows systems.

Responsibilities

• Handle Tier 1 and Tier 2 support tickets.
• Install and test new hardware/software.
• Provide technical assistance and troubleshooting.

Skills

System administration experience

Strong written and verbal communication

Ability to work independently

Education

BS/BA degree in related field

Job description

Innovative, Secure, and Outcome-Based Solutions

Job Summary:

A Systems Administrator job in Arlington, VA (22204)is currently available through Belcan at one of our key federal governmentclients.

The Systems Administrator handles Tier 1 and Tier 2 level support tickets for the customer, providing excellent and thorough customer service, providing clear, and professional communications, and ensuring all tickets are promptly resolved and properly documented.

Job Duties:

• LAN desktop Installation will include both LAN desktop hardware and software. Installations will strictly adhere to Department of State Diplomatic Security Configuration Standards.
• Provide installation, implementation, and problem resolution support for COTS, GOTS and client's custom designed applications.
• Ensure that all DS and IRM security and hardware configurations are strictly adhered to.
• Report security violations to client's ISSO or client's AISSO as soon as they are discovered. The client's ISSO or client's AISSO will decide on appropriate course of action and inform the Contractor of their decision. Contractor will adhere to client's internal processes for security violations and not attempt to circumvent these processes by raising issues to a higher authority without written approval from the COR and client's ISSO.
• Ability to work in a team environment that often requires Admins to work together to solve difficult issues.
• Areas of responsibility will include at a minimum:
• Software Installation: Install and test new software acquired by the client.
• Troubleshooting LAN and Desktop Problem Resolution:
• Provide technical assistance to client's users experiencing trouble with their applications.
• Troubleshoot problems utilizing diagnostic software when possible. For problems that cannot be immediately corrected, prepare an issue/instance report recommending necessary course of action to remedy situation.
• Provide assistance with password resets, CAC card issuance and other user issues in a professional manner, understanding that as the United States' largest language training facility, English may be some users' second language.
• Utilize proper judgement and provide a high level of customer support in a professional manner.
• Conduct in a professional manner in all personal interactions with customers and with the team.
• Hardware and Software Installation:
• Install and test new PC hardware and software acquired by client.
• Ensure that all newly installed computers, peripherals, or boards are in working order and logged into the OMIS inventory.
• Install and test new PC software, ensure that it is working properly and logged into the inventory.
• Interview the client's staff to determine hardware and application needs.
• Provide telephone support to LAN users.
• Utilize ticket system to manage support requests. Close tickets in a timely fashion when work is complete.

Required Qualifications:

• At least three (3) years of system administration experience with proven ability maintaining Microsoft Windows systems in a large Government or Enterprise style environment is preferred.
• A combination of experience and education may be used to meet this requirement, for example, two (2) years of system administration experience plus BS/BA degree in related field.
• Must have strong written and verbal communication skills.
• Must be able to work independently, with little to no oversight.

Preferred Qualifications & Skills:

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $85,000 to $95,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.