Service Now Support and Asset Management

Infinite Resource Solutions, LLC; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Infinite Resource Solutions, LLC is seeking a ServiceNow asset management specialist to support onsite users in New York. You will manage hardware inventories, conduct audits, and provide proactive break-fix support while coordinating with BX Technology experts to optimize workflows.

The role emphasizes hands-on troubleshooting across hardware and software, including deployments, onboarding, and vendor coordination.

Qualifications

• Hands-on experience with ServiceNow asset management.
• Strong hardware asset management knowledge.
• Proven troubleshooting across IT hardware and software.
• Experience managing inventory across multiple offices (EMEA).
• Excellent communication and customer service.
• Organized with attention to detail.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage and maintain hardware asset inventory in ServiceNow.
• Conduct regular audits and reconcile discrepancies.
• Monitor and triage ServiceNow tickets; respond to break-fix issues.
• Troubleshoot PC, iOS, Windows 10, hardware, Microsoft 365, Zoom.
• Install and configure computer systems and apps.
• Provide in-person, high-touch support to end users.
• Oversee hardware deployments to end users.
• Collaborate with Infrastructure and Applications teams on escalations.
• Document asset activities and resolutions; create knowledgebase articles.
• Support operations of client's EMEA satellite offices (openings, relocations, etc.).
• Assist onboarding of new hires; provision tech.
• Work with vendors and procurement on hardware orders.
• Share best practices in asset lifecycle and IT support.

Skills

ServiceNow

Asset management

Troubleshooting

Inventory control

Job description

• Service Now Support and Asset Management
• New York, NY

Job Description
In this role, you'll support our onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break-fix support. You'll play a key role in reducing issues linked to new technology rollouts and collaborate with BX Technology experts to improve workflows.
The ideal candidate will have hands-on experience with ServiceNow and a solid understanding of hardware lifecycle management. You'll maintain inventory, manage deployments across EMEA, conduct audits, and deliver in-person, white glove support- particularly for senior stakeholders- while working closely with vendors and internal teams.

Key Responsibilities

• Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting across EMEA.
• Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies.
• Monitor ticket queues in ServiceNow, prioritize support tickets based on urgency, and respond promptly to break-fix issues.
• Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom-related problems.
• Install and configure computer systems and applications within the company.
• Provide in-person support to end users, delivering high-touch, white glove service.
• Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience.
• Liaise with Infrastructure and Application teams on escalated issues.
• Maintain accurate documentation of asset activities, incidents, and ticket resolutions.
• Create and maintain Knowledgebase articles.
• Support the operations of client's EMEA satellite offices, including office openings, relocations, expansions, and closures.
• Assist with onboarding new hires and ensure their technology is provisioned and ready.
• Work with third-party vendors and procurement teams to secure and manage hardware orders.
• Collaborate with internal teams to ensure best practices in asset lifecycle and IT support.

Qualifications

• Proven experience using ServiceNow, particularly the asset management module.
• Strong knowledge of hardware asset management and lifecycle processes.
• Hands-on troubleshooting experience with a variety of IT hardware and software platforms.
• Experience managing inventory levels across multiple offices/regions (ideally EMEA).
• Excellent problem-solving skills and technical troubleshooting ability.
• Strong communication skills, both written and verbal, with a focus on high-end customer service.
• Comfortable engaging with stakeholders at all levels, including senior executives.
• Highly organized with strong attention to detail and ability to follow and create structured processes.
• Ability to work independently and collaboratively in a fast-paced, high-demand environment.
• Self-starter with the drive to learn, grow, and add value to the team.
• Flexible and team-oriented, with the ability to meet deadlines and perform under pressure.