Service Now Quality Analyst

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, seeks a ServiceNow QA Analyst to support the Digital Workplace workforce in Washington, DC.

The role is hybrid, with one day on-site and possible remote work within Eastern Time hours, and requires the ability to obtain a Public Trust.

Qualifications

• Bachelor's degree or equivalent in information systems, computer science, QA, business, or related field.
• 4+ years of software testing, QA analysis, UAT coordination, or enterprise platform validation.
• Experience testing workflow applications, ITSM tools, or ServiceNow solutions.

Responsibilities

• Develop and execute test plans, scripts, regression tests, integrations, UAT materials, and release validation checklists.
• Validate ServiceNow workflows, forms, catalog items, integrations, reports, roles, permissions, notifications, and data behavior.
• Document defects with clear steps, expected vs actual results, screenshots, and severity recommendations.
• Support automated test framework, regression suites, release readiness, and production validation.

Skills

Manual testing

Regression testing

Defect documentation

Requirements traceability

Release validation

Test scenario writing

Attention to detail

Public Trust clearance

Education

Bachelor's degree in Information Systems/Computer Science/QA

Tools

ServiceNow

Jira

Xray

Zephyr

Selenium

Job description

Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow QA Analyst support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow QA Analyst to support the Digital Workplace workforce by planning, executing, documenting, and validating testing for ServiceNow workflows, integrations, releases, and platform enhancements. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

Benefits include

• medical, dental, and vision insurance
• 401(k) retirement plan
• paid time off
• paid parental leave
• life and disability insurance
• flexible spending accounts
• commuter benefits
• tuition reimbursement

Principal responsibilities will include but are not limited to:

• Develop and execute test plans, test scripts, regression tests, integration tests, UAT support materials, and release validation checklists.
• Validate ServiceNow workflows, forms, catalog items, integrations, reports, roles, permissions, notifications, and data behavior.
• Document defects with clear reproduction steps, expected results, actual results, screenshots, evidence, and severity recommendations.
• Support Automated Test Framework, regression suites, release readiness, and production validation where applicable.
• Coordinate with business analysts, developers, admins, product owners, and users to resolve defects and confirm acceptance criteria.
• Maintain traceability between requirements, test cases, defects, and release decisions.

Education and Experience:Required

• Bachelor's degree in Information Systems, Computer Science, Quality Assurance, Business, or a related discipline, or equivalent work experience.
• 4+ years of experience in software testing, QA analysis, UAT coordination, or enterprise platform validation.
• Experience testing workflow applications, ITSM tools, or ServiceNow solutions.

Desired

• ServiceNow Certified System Administrator, ServiceNow Automated Test Framework experience, ISTQB, ITIL, or comparable credential.
• Experience testing federal systems, accessibility requirements, or security-sensitive workflows.

Required Skills and Competencies

• Strong manual testing, regression testing, defect documentation, requirements traceability, and release validation skills.
• Working knowledge of ServiceNow modules, workflows, roles, forms, catalog items, reports, and integrations.
• Ability to write testable scenarios from user stories and acceptance criteria.
• Strong attention to detail and communication skills.
• Ability to obtain a Public Trust clearance.

Desired Skills and Competencies

• Experience with ServiceNow Automated Test Framework, Jira, Xray, Zephyr, Selenium, or comparable test management tools.
• Familiarity with Section 508 testing, performance testing, and integration testing practices.

The company is an equal opportunity employer.

The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants.

If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352