Service Now CMDB ITIL Process Architect

Experis; Columbus (OH); Remote; USD 110,000 - 140,000; Full time

Job summary

Join a forward-thinking company as a Tech Business Analyst Staff, where you'll lead CMDB management initiatives and collaborate with diverse teams. This role offers the chance to implement best practices and drive significant projects in a dynamic environment. Enjoy the flexibility of remote work while contributing to a culture of innovation and professional growth. If you're ready to make an impact in the Utility Industry, this is the perfect opportunity for you.

Benefits

Professional Development Opportunities

Dynamic Work Environment

Diverse Team Engagement

Qualifications

• 4+ years of CMDB management experience.
• Strong knowledge of process design and development.
• Hands-on experience with ServiceNow functionalities.

Responsibilities

• Lead development for CMDB management solutions.
• Collaborate with stakeholders for CMDB requirements.
• Ensure CMDB supports ITSM processes.

Skills

CMDB Management

ITIL/ITSM Process Ownership

Stakeholder Collaboration

Process Design

ServiceNow

Tools

ServiceNow

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Our client, a leader in the Utility Industry, is seeking a Tech Business Analyst Staff to join their team. As a Tech Business Analyst Staff, you will be part of the IT Service Management department supporting various teams. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach, which will align successfully in the organization.

Job Title: Tech Business Analyst Staff

Location: Columbus, OH (Remote)

What's the Job?

• Lead the development effort to implement approved solutions in the CMDB and its related modules.
  
• Provide oversight and guidance of the end-to-end process for CMDB management.
  
• Collaborate with ITIL Service Operations process owners and stakeholders to implement best practices.
  
• Design and develop Configuration Item life cycle processes for effective management of CI data.
  
• Ensure the CMDB supports other ITSM processes such as Incident, Change, and Problem Management.
  
  
  

  What's Needed?

  
  
  
  
  
  • 4+ years of CMDB management experience, including ITIL/ITSM process ownership.
    
  • 4+ years of experience in collaborating with stakeholders to capture CMDB requirements.
    
  • Strong knowledge of process design, development, and support.
    
  • Hands-on experience with ServiceNow, particularly in CMDB and related functionalities.
    
  • Proven experience in managing enterprise-class continual IT process improvement initiatives.
    
    
    

    What's in it for me?

    
    
    
    
    
    • Opportunity to work in a dynamic and innovative environment.
      
    • Engagement with a diverse team of professionals.
      
    • Chance to lead significant projects that impact the organization.
      
    • Access to professional development and growth opportunities.
      
    • Work remotely while contributing to a collaborative team culture.
      
      
      

      If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

      
      
      

      About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

      
      
      

      ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at Experis by 2x

Get notified about new Process Architect jobs in Columbus, OH.

Columbus, OH $110,000.00-$140,000.00 1 week ago

Specialty Network Operations Senior Business Analyst - Remote

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.