Service Now Architect

Robotics Prcocess Automation, LLC; Pennsylvania; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a ServiceNow expert to lead a dynamic team in optimizing the ServiceNow platform. This role involves configuring, customizing, and administering various ServiceNow modules, ensuring system reliability, and managing integrations with other applications. The ideal candidate will have strong experience in CMDB/Asset management and data discovery, along with a proven ability to identify system deficiencies and recommend effective solutions. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in enhancing operational efficiencies through technology.

Qualifications

• Expert knowledge in ServiceNow configuration and administration.
• Strong experience in CMDB/Asset management and data discovery sources.

Responsibilities

• Manage a team of developers to deliver ServiceNow functionalities.
• Build integrations from ServiceNow to various applications.

Skills

ServiceNow configuration

ServiceNow customization

ServiceNow administration

CMDB/Asset management

Data discovery sources

Integration with applications

Team management

Tools

ServiceNow

Workday

VersionOne

IAM Tools

ScienceLogic

Job description

Expert knowledge of the configuration, customization, & administration of ServiceNow platform: Various modules of ServiceNow (i.e. Incident, Problem, Change, ITOM, Event Management, CMDB/Asset, SLM, Knowledge Management, Report/Performance Analytics, Service Catalogs, Content Management System/Service Portal, Web Service Integration, new custom application development).

Strong experience: In areas of Discovery and Orchestration supporting CMDB/Asset management initiatives, hands-on experience with various data discovery sources (i.e. SCCM).

Experience with: ServiceNow Security Operations, GRC, PPM modules.

Hands-on experience: In performing end-to-end version upgrade.

Maintain production system reliability: Through utilization of change management process.

Build and Deploy: UI Policies, UI Actions, Script Includes, Business Rules, Workflow Scripts, Scheduled Jobs, Import Sets, and Transform Maps.

Build integrations: From ServiceNow to other applications such as Workday, VersionOne, IAM Tools, ScienceLogic.

Identify system deficiencies: And recommend solutions.

Manage a team of developers: For delivering functionality using ServiceNow platform capabilities.

Ensure appropriate tools and processes: Are in place to have a development/production environment that is reliable and reproducible.