ServiceNow Architect - Karnataka India

Blue Mantis, Inc.; New Hampshire; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a ServiceNow Architect to lead engineering support for their ServiceNow platform. This role involves designing and maintaining integrations with various applications, optimizing the ServiceNow data model, and ensuring adherence to coding standards. The ideal candidate will have over nine years of experience in ServiceNow development, strong communication skills, and the ability to manage a distributed development team. This innovative firm offers a remote work environment where your expertise will directly contribute to key business initiatives and the overall success of the organization.

Qualifications

• 9+ years of experience in ServiceNow development with a focus on integrations.
• Proficient in multiple ServiceNow modules and skilled in client scripts.

Responsibilities

• Design and maintain integrations with applications like Active Directory and Jira.
• Provide tier 3 support for ServiceNow operations and processes.

Skills

ServiceNow Development

Integration Experience

ITIL v4 Certification

Scrum Certification

Client Scripts

JSON

API

REST

XML

Jelly Development

Education

Bachelor's Degree in Computer Science or related field

Certified Implementation Specialist (CIS)

Tools

ServiceNow

Jira

NetSuite

Manage Engine

Job description

ServiceNow Architect - Karnataka India

Department: Blue Mantis

Employment Type: Full Time

Location: Remote

Description

Our ServiceNow Architect provides tier 3 (engineering level) support for operations of the platform for ServiceNow CMDB/ITSM, ServiceNow Operations, Case Management, ITOM and ITBM process.

Key Responsibilities

• Design, develop, and maintain integrations with other applications such as Active Directory, NetSuite, Manage Engine, Jira and other ERP solutions.
• ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, CMDB, Case, Monitoring and Domain Separation.
• Understanding of how to optimize the ServiceNow data model and structures, proposing and enforcing coding standards and conventions across the development teams.
• An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
• Experience with ServiceNow table structures and data model.
• Deep understanding of a Managed Services Domain Separated Environment.
• Able to work with a high degree of accuracy and have a strong attention to detail.
• An excellent communicator with developer management experience.
• Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment.
• Participate in process flow analysis and process redesign along with the Product Owner.
• Development for integrations including web services (SOAP/REST), DBC, Mid server.
• Designing, implementing and enhancing various application modules in Service-Now including Incident, Problem, Asset and Configuration, Change, SLM, Service Catalog, etc.
• Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements.
• Share best practices and be consultative throughout the technical design of the project.
• Maintain current ServiceNow knowledge through self-study and utilization of available training.
• Ability to provide strategic recommendations around technical best practices & industry trends to clients.
• Partner closely with executive stakeholders and their teams around delivering solutions in ServiceNow to key business initiatives.

Skills, Knowledge & Expertise

• More than 9+ years of experience in ServiceNow Development.
• Proficient in at least five ServiceNow modules with hands-on integration experience.
• ITIL v4 and Scrum certification required.
• 5+ Certified Implementation Specialist (CIS) certifications.
• Proficiency in ServiceNow CMDB/ITSM, Operations, Case Management.
• Experience working with diverse customers across multiple industries.
• Experience in Jelly development.
• Experience with Domain Separated instances.
• Experience in the management of update sets.
• Experience with client scripts and business rules.
• Experience with JSON, API, REST, XML, SOAP, V3, HR.