Service Navigator (26331)

Paycom - ATS; City of Albany (NY); Hybrid; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health care package: medical, dental,

Job summary

Northern Rivers Family of Services is seeking a Service Navigator to mentor and case-manage probation-involved youth in Albany, NY, coordinating services and referrals with Albany County Probation.

You will issue incentive stipends, maintain youth records, and develop holistic service plans, while maintaining confidentiality and building strong relationships with youth and families.

Qualifications

• High School Diploma or GED with two years relevant experience or an Associate's Degree with one year relevant experience.

Responsibilities

• Manage a full caseload of probation-involved youth and track progress.
• Attend routine team meetings with youth, families, and Albany County Probation.
• Establish positive relationships with youth and families while maintaining confidentiality.
• Issue incentive stipends and maintain records of funds issued.
• Create coordinated service plans with input from youth, caregivers, subcontracted staff, and Probation.
• Know local community services and assist families with referrals and applications.
• Provide weekly individual mentoring to each youth and coordinate services with Probation/DCYF.

Skills

Mentoring

Case management

Record keeping

Education

High School Diploma or GED

Associate's Degree

Job description

Job Details: Job Location: Albany-Academy Prevention - Albany, NY 12208, Position Type: Full Time, Education Level: High School/GED, Salary Range: $19.00 - $20.00 Hourly, Travel Percentage: Up to 50%, As a Service Navigator, you will provide individual mentoring, holistic service planning, and coordinated case management, and complete any necessary referrals/linkages to services. You will work together with Albany County Probation. You will coordinate, facilitate, and track the issuing of cash incentives that will be provided to youth as part of their service plan. You will maintain record-keeping for each youth, including progress notes and service plans. You will provide direct mentoring and case management to each youth and family on their caseload. You will report to the Assistant Director of Juvenile Justice for Prevention and will work a hybrid schedule with 50% community travel.

Responsibilities

• Manage a full caseload of probation-involved youth.
• Attend routine team meetings with youth and families and Albany County Probation.
• Establish positive and professional relationships with youth and families.
• Track youth involvement in the program and issue incentive stipends as directed by the supervisor. Maintain monitored records of funds issued.
• Create coordinated service plans, to include input from youth, caregivers, subcontracted staff, and Probation.
• Have knowledge of community services in Albany County.
• Help families obtain services they need by making referrals, providing transportation, accompanying them to appointments, and assisting with applications (medical, schools, and DSS).
• Maintain good working relationships with Albany County Probation/DCYF.
• Provide individual mentoring to each assigned youth, at least once per week.
• Maintain cultural sensitivity, competence, and client confidentiality.
• Other responsibilities, as assigned.

Requirements and Education

• High School Diploma and two years relevant experience or Associate's Degree and one year relevant experience required

Benefits

• Health care package: medical, dental, and vision
• Tuition reimbursement
• Paid time off
• Holiday Pay
• 401 (K) plan
• Life Insurance
• Loan repayment assistance
• Free training/CEU opportunities
• Free training/CEU opportunities

About Northern Rivers

At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.

Northern Rivers Family of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do meaningful work.